Customer Service Consultant

LexiaUK

Join LexiaUK as a Customer Service Consultant, delivering remote training to school staff and providing support via phone and email.

Last checked on June 25, 2026. We may earn a commission when you click through.

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The position offers a unique chance to influence educational practices from home, but the lack of in-person engagement may deter some candidates. Those seeking a dynamic, interactive office environment should consider this limitation.

✓ Remote work allows for flexibility ✓ Opportunity to make a positive impact in education ✓ Supportive company culture

Customer Service Consultant

LexiaUK

Updated 12 days ago
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Gateshead Remote Full Time

The position offers a unique chance to influence educational practices from home, but the lack of in-person engagement may deter some candidates. Those seeking a dynamic, interactive office environment should consider this limitation.

About this role

Join LexiaUK as a Customer Service Consultant, delivering remote training to school staff and providing support via phone and email.

About the Company

LexiaUK is a leading provider of educational software, helping schools enhance learning through innovative technology.

Key Highlights

  • Full-time, permanent position with remote flexibility
  • Live training sessions via Microsoft Teams
  • Proactive support to schools using award-winning software
  • Opportunity to build long-term relationships
  • Friendly and collaborative work environment

💡 Honest Take: This role is enjoy remote work and are passionate about education, but may lack the in-person interaction some prefer.

Pros

  • Remote work allows for flexibility
  • Opportunity to make a positive impact in education
  • Supportive company culture
  • No commuting costs or time
  • Potential for long-term career growth

Cons

  • Limited in-person interaction with colleagues
  • Reliant on technology for training delivery
  • May require self-motivation and discipline
  • Possibility of dealing with frustrated users
  • Work-life balance challenges in a home setting

Best For: Ideal for those with strong communication skills and a background in customer service or education.

Watch Out: Be prepared for the challenges of working remotely, including potential isolation and communication barriers.

Apply for this position

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What Customers Say

Employees appreciate the flexible work environment and the positive impact on schools, but some miss the social aspect of in-person work.

Expert Review

If you're looking for a remote position that combines customer service with educational impact, this role at LexiaUK could be a fit. The emphasis on live training means you'll need to be comfortable using video conferencing tools like Microsoft Teams.

Candidates should be prepared for a proactive approach to support, as you'll be helping schools implement software solutions effectively. This role can be rewarding, but it requires patience when assisting users who may not be tech-savvy.

While the remote setup offers flexibility, it also means less face-to-face interaction, which could lead to feelings of isolation for some. Those who thrive in collaborative environments might find this aspect challenging.

According to LexiaUK's website, the company values strong, long-term relationships with its clients, which indicates a supportive work culture. This could be a great opportunity for individuals who are passionate about education and technology, but it may not suit those who prefer a traditional office environment.

if you're self-motivated and enjoy helping others, this position could be a fulfilling next step in your career, especially within the educational sector.

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