Jacksonville Role HighlightsKey InformationSalary: $19-$23/Hour (approx. $25.4k/Year)Based in: Jacksonville, FL (our main Jacksonville branch)Required Experience: Entry-Level.Hiring Organization: Southwest AirlinesBenefits: This role offers competitive pay.Project-based work with clear objectives.Position: Passenger Service Agent (Flexible/Contract, Jacksonville)Apply your your professional skills skills at our Jacksonville location.This Jacksonville-based role is an excellent opportunity for professionals skilled in relevant skills.Our Southwest Airlines team in Jacksonville, FL is growing.Benefit from working in Jacksonville, a key hub for the Aviation industry. Deliver Legendary Hospitality on the GroundAbout Southwest Airlines & The Role Southwest Airlines is famous for a culture built on a "Servant's Heart" and a "Fun-LUVing Attitude." We are actively searching for a Part Time Passenger Service Agent to bring that legendary hospitality to our airport terminal operations. If you are passionate about helping others and are seeking part time customer service jobs that offer thrilling, fast-paced, and fully on-site work environments, your search ends here. You will be the crucial link between our customers and their final destinations, ensuring every interaction is infused with warmth and efficiency. Why Choose a Part Time Aviation Career?Industry reviews consistently highlight Southwest as a premier employer. One recent employee testimonial captures the essence of this role: "Finding a part time job that actually respects your time while offering full flight benefits is rare, but Southwest delivers. I work my shifts at the ticket counter and the gate, interacting with amazing travelers all day, and then I use my flight perks to explore the country. This part time schedule is perfect for my lifestyle, and the team culture is unbelievably supportive." Comprehensive Daily ResponsibilitiesFirst-Class Lobby Assistance: Greet customers warmly as they enter the departures hall. Guide them through the self-service kiosk check-in process, expertly tag and route their checked luggage, and handle oversized sporting equipment or pet carriers with the utmost care.Seamless Gate Management: Take ownership of the boarding process. Deliver engaging, clear public announcements, efficiently verify passenger counts against the flight manifest, and coordinate closely with the ramp crew to guarantee on-time flight departures.Service Recovery & Empathy: Transform stressful travel disruptions into positive experiences. When weather or mechanical issues arise, you will actively rebook flights, provide transparent updates, and offer sincere empathy to frustrated passengers.Baggage Claim Resolution: Stationed occasionally in the arrivals hall, you will assist customers with delayed or damaged luggage, utilizing global tracking systems to reunite passengers with their belongings quickly.Exceptional Part Time RewardsWe take care of our people so they can take care of our customers. Your part time benefits package includes: Free Travel: Fly for free on Southwest Airlines (standby) and enjoy heavily discounted travel on global partner airlines.ProfitSharing: Be a true part of our success. We share our financial wins directly with our employees through our legendary ProfitSharing program.Retirement Matching: Build your future with an aggressive 401(k) company match.Wellness & Support: Access to comprehensive Employee Assistance Programs (EAP) and health benefit options.RequirementsMust be at least 18 years of age and possess a High School diploma or GED.Ability to work a flexible part time schedule, which will include rotating shifts of early mornings, late evenings, weekends, and holidays.Must be capable of repeatedly lifting and maneuvering luggage up to 50 pounds.This role is 100% on-site at the airport (no remote options available).