Senior Manager for Collections

eClerx

The Senior Manager for Collections (Voice) leads voice-based collection operations, focusing on performance, customer experience, and compliance.

Last checked on July 1, 2026. We may earn a commission when you click through.

The role promises a significant leadership opportunity but demands a high level of expertise in collections. Candidates should be prepared for the challenges of managing large teams and operations.

✓ Leadership position in a reputable company ✓ Focus on customer experience ✓ Onsite work environment promotes team collaboration

Senior Manager for Collections

eClerx

Updated 7 days ago

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Muntinlupa On-site

The role promises a significant leadership opportunity but demands a high level of expertise in collections. Candidates should be prepared for the challenges of managing large teams and operations.

About this role

The Senior Manager for Collections (Voice) leads voice-based collection operations, focusing on performance, customer experience, and compliance.

About the Company

eClerx is a technology company specializing in business process management and data analytics.

Key Highlights

✓ Leadership role in a large-scale operations environment
✓ Focus on improving customer experience
✓ Ensures compliance with industry standards
✓ Onsite work in Alabang, Muntinlupa City
✓ Senior level position with significant responsibilities

💡 Honest Take: This position is ideal for experienced managers with a strong background in collections and customer service.

Pros

✓ Leadership position in a reputable company
✓ Focus on customer experience
✓ Onsite work environment promotes team collaboration
✓ Opportunity for career advancement
✓ Engagement in a vital sector of business operations

Cons

✗ Onsite work may limit flexibility
✗ High-pressure environment with performance targets
✗ Requires extensive experience in collections
✗ Potential for long hours
✗ Limited salary information available

Best For: Ideal for those with strong leadership skills and a deep understanding of voice-based collections.

Watch Out: Candidates should be ready for a demanding role that balances team management with performance metrics.

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What Customers Say

Reviews from employees highlight a strong team environment but note the pressure associated with performance targets.

Expert Review

This Senior Manager for Collections position at eClerx provides an exciting opportunity for seasoned professionals. With a focus on voice-based operations, the role emphasizes achieving performance targets and enhancing customer experience. The job is based onsite in Alabang, which fosters a collaborative environment but may limit work-life flexibility.

Potential applicants should note that the position requires extensive experience managing collections operations and a strong understanding of compliance standards. The role could involve significant pressure to meet performance goals, making it essential for candidates to demonstrate resilience and leadership skills.

While eClerx is well-regarded in the technology sector, specific salary details for this role have not been disclosed, which could be a point of concern for job seekers. Interested candidates should consider visiting eClerx's official site for additional insights into company culture and potential growth opportunities.