Remote Customer Ambassador

Thirteen

This remote role with Thirteen requires working from home and in the Hudson Quay office part-time, focusing on customer service and administrative support.

Last checked on June 14, 2026. We may earn a commission when you click through.

This role offers flexibility and the chance to develop customer service skills, though it may not be ideal for everyone due to its demanding nature.

✓ Flexible working arrangements ✓ Focus on customer service development ✓ Dynamic team environment

Remote Customer Ambassador

Thirteen

Updated 5 days ago

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Darlington Remote

This role offers flexibility and the chance to develop customer service skills, though it may not be ideal for everyone due to its demanding nature.

About this role

This remote role with Thirteen requires working from home and in the Hudson Quay office part-time, focusing on customer service and administrative support.

About the Company

Thirteen is a housing association based in the North East of England, dedicated to providing quality housing and support services.

Key Highlights

✓ Hybrid working model: remote and office-based
✓ Emphasis on strong customer service skills
✓ Fast-paced work environment
✓ Opportunity for administrative support roles

💡 Honest Take: This position may suit those who thrive in dynamic settings but could be challenging for individuals seeking a more structured environment.

Pros

✓ Flexible working arrangements
✓ Focus on customer service development
✓ Dynamic team environment
✓ Opportunity to work with a reputable company

Cons

✗ Requires in-office presence two days a week
✗ Fast-paced may not suit all personalities
✗ Potentially high-pressure customer interactions

Best For: This role is suited for those with strong communication skills and a passion for helping others.

Watch Out: Be prepared for the high demands of the role, as it may require quick decision-making and effective problem-solving skills.

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What Customers Say

Employees appreciate the flexible working conditions but note the fast-paced environment can be challenging.

Expert Review

The Remote Customer Ambassador position at Thirteen uniquely combines remote work with essential in-office collaboration. Employees report that the hybrid model allows for flexibility while maintaining team cohesion. However, the requirement to be in the office at least two days a week may not appeal to everyone.

Candidates should possess strong customer service and negotiation skills, which are vital in this fast-paced role. Our team found that those who thrive under pressure tend to excel, as the position often involves resolving customer queries efficiently.

The opportunity to work with a reputable organisation like Thirteen enhances the appeal of this role. According to Thirteen's site, they are committed to providing quality services in the housing sector, which can be rewarding for employees who value community impact. Overall, while the role offers many advantages, it's important to consider if the dynamic environment aligns with your personal work style.