Remote Customer Service Manager

Ashdown Group

Join a growing organisation in Teddington as a Remote Customer Service Manager, overseeing Advisors in client onboarding, complaints, and compliance.

Last checked on June 15, 2026. We may earn a commission when you click through.

For those looking to drive customer service excellence remotely, this position offers a valuable opportunity in a supportive environment.

✓ Remote work flexibility ✓ Leadership opportunities ✓ Engagement with client onboarding

Remote Customer Service Manager

Ashdown Group

Updated 16 hours ago

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Perth Remote

For those looking to drive customer service excellence remotely, this position offers a valuable opportunity in a supportive environment.

About this role

Join a growing organisation in Teddington as a Remote Customer Service Manager, overseeing Advisors in client onboarding, complaints, and compliance.

About the Company

Ashdown Group is a dynamic, expanding company focused on delivering exceptional customer service in the housing sector.

Key Highlights

✓ Fully remote position offering flexibility
✓ Leadership role managing a team of Advisors
✓ Involvement in key customer service processes
✓ Opportunity to shape customer experience
✓ Work with a growing organisation

💡 Honest Take: This role suits experienced managers keen on remote work, but may challenge those unaccustomed to leading teams from a distance.

Pros

✓ Remote work flexibility
✓ Leadership opportunities
✓ Engagement with client onboarding
✓ Focus on compliance and complaints handling
✓ Growth potential within the organisation

Cons

✗ Requires strong management skills
✗ May involve handling challenging complaints
✗ Remote work can lead to isolation
✗ Expectations for high performance
✗ Limited salary information available

Best For: It's perfect for those with experience in customer service management, especially in the housing sector.

Watch Out: Be prepared for the demands of remote team management, which may not suit everyone.

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What Customers Say

Feedback from employees indicates a supportive work environment, although some mention challenges in remote team dynamics.

Expert Review

In the current landscape, the Remote Customer Service Manager role at Ashdown Group presents a compelling opportunity for experienced professionals. This position requires adept leadership skills, particularly in managing a team remotely, which may be a hurdle for those more accustomed to traditional office environments.

The role encompasses vital responsibilities, including client onboarding and handling complaints. This dynamic environment can be rewarding, yet it also demands resilience and strong problem-solving abilities. The company's commitment to compliance adds another layer of complexity that applicants should consider.

while the remote format offers flexibility, it may lead to feelings of isolation for some. This aspect is particularly significant for those who thrive on in-person interactions. Conversely, this role suits motivated individuals seeking to shape customer experiences from a distance.

Further details on salary and benefits are currently unavailable, for potential applicants. For more information, check the official listing on Talent.com. Ultimately, this position is best matched with candidates who are both proactive and adept at handling the intricacies of remote customer service management.