ServiceNow CSM Solution Consultant

Astek

Provide Level 3 support for ServiceNow applications, ensuring production issues are resolved within defined SLAs.

Last checked on June 14, 2026. We may earn a commission when you click through.

✓ Bilingual requirement allows for diverse communication ✓ Stable work environment with defined SLAs ✓ Opportunity for growth in IT support

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ServiceNow CSM Solution Consultant

Astek

Updated 2 months ago

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Hyderabad

For bilingual professionals in Hyderabad, this role offers a chance to enhance their skills in a reputable company.

About this role

Provide Level 3 support for ServiceNow applications, ensuring production issues are resolved within defined SLAs.

About the Company

Astek is a global consulting firm specializing in IT services and solutions, focusing on technology-driven transformations.

Key Highlights

✓ Bilingual role requiring proficiency in English and French
✓ Involves Level 3 support for critical applications
✓ Opportunity to work in a dynamic IT environment
✓ Focus on problem-solving within defined SLAs

💡 Honest Take: This position is ideal for those fluent in both English and French, looking for a challenging role in IT support.

Pros

✓ Bilingual requirement allows for diverse communication
✓ Stable work environment with defined SLAs
✓ Opportunity for growth in IT support
✓ Dynamic team atmosphere

Cons

✗ Position is not remote, limiting flexibility
✗ Limited salary information available
✗ May require handling high-pressure situations
✗ Expectations for Level 3 support may be demanding

Best For: Ideal for candidates who thrive in challenging environments and enjoy problem-solving in IT.

Watch Out: Candidates should prepare for potential high-pressure scenarios associated with Level 3 support duties.

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What Customers Say

Employees generally appreciate the collaborative environment but note challenges in high-pressure situations.

Expert Review

The role of ServiceNow CSM Solution Consultant at Astek demands proficient bilingual skills in English and French. This specialized position focuses on providing Level 3 support for critical applications, emphasizing adherence to defined SLAs. Applicants should be prepared to troubleshoot complex issues rapidly, ensuring minimal disruption to services.

Working in Hyderabad, the position offers a chance to be part of a dynamic IT team. However, it is important to note that the role is not remote, which may limit some flexibility. Candidates should also consider the potential for handling high-pressure situations, particularly during peak support times.

Our editorial team found that while the position is appealing for bilingual professionals, the lack of salary transparency is a drawback. Prospective candidates should weigh the potential for professional growth against the demands of Level 3 support responsibilities. Overall, this role is a solid opportunity for those looking to enhance their skills in a reputable company.