General Assistant

Cashbuild

Join Cashbuild as a General Assistant, ensuring customer service, stock merchandising, and maintaining a clean store environment.

Last checked on June 7, 2026. We may earn a commission when you click through.

If you're keen on retail and customer service, this is a solid entry-level position at a well-known company.

✓ Entry-level position with clear requirements ✓ Opportunity for career growth within Cashbuild ✓ Hands-on experience in customer service

General Assistant

Cashbuild

Updated 1 day ago

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Mbombela Full–Time

If you're keen on retail and customer service, this is a solid entry-level position at a well-known company.

About this role

Description

About the job General Assistant (Internal Applications Only)

Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.

Requirement

Minimum Grade 10 or NQF 3 and 1 (one) year work related experience orGrade 12 without related work experienceAbility to communicate in English and the dominant language spoken in the geographical area where the position is available.Valid South African ID or work permitAbility to perform basic calculations accurately.Must be willing to work shifts, weekends and public holidaysMust be able to work under pressure

Key Performance Area:

Customer Service

Advise and assist Customers on correct products and queries.Assist with and resolve Customer complaints

Merchandising Standards

Bulk stock area to be merchandised safely and according to Store layout planMust ensure your area of responsibility is fully merchandised according to Store layout and planograms.

Housekeeping

Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.Correct shelf price labelling within area of responsibility.Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule

Safety (OHSA) Requirements

Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibilityEnsure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within StoreReport any discrepancies to the Store ManagerManage Stock LossReport damaged stock within area of responsibility to Store Manager

Values

Integrity

Complying with generally accepted standards in activities related to the position.keeps promises.creates realistic expectations.is sincere.handles sensitive information carefully.shows awareness of values, indicates when boundaries are crossed.

Accuracy

Effectively handling detailed information and being consistently attentive to details.Works in an orderly fashion.Ensures that matters are handled in an orderly and accurate manner from start to finish.Prevents mistakes.Invests energy in checking his/her work for mistakes.

Client focus

Identifying and actively responding to clients' wishes and needs.Deals with clients in a friendly manner.Shows involvement in the client's problem.Makes clients feel welcome.Approaches the client's question with a can-do mentality

Personal development

Being aware of one's own strengths and weaknesses: consciously working on personal development.Is focused on self-broadening and/or gaining more in-depth knowledge.Follows relevant training programmes and/or looks for opportunities to gain experience.Seeks and uses opportunities for personal development.Asks for feedback in order to learn

About the Company

Cashbuild is a leading retailer in building materials and home improvement, operating across Southern Africa.

Key Highlights

✓ Minimum Grade 10 or NQF 3 required
✓ 1 year of related work experience preferred
✓ Must communicate in English and local language
✓ Flexible shifts including weekends and holidays
✓ Customer service and complaint resolution focus

💡 Honest Take: This role is ideal for those looking to start in retail but be prepared for busy shifts and varied customer interactions.

Pros

✓ Entry-level position with clear requirements
✓ Opportunity for career growth within Cashbuild
✓ Hands-on experience in customer service
✓ Exposure to merchandising and stock management
✓ Stable working environment

Cons

✗ Shift work may affect personal life
✗ Customer complaints can be challenging
✗ Basic math skills required for pricing
✗ Limited starting salary information
✗ Experience preferred, but not mandatory

Best For: This position is for anyone looking to gain experience in a dynamic retail environment while providing essential customer support.

Watch Out: Be ready for the hustle, especially during peak hours and busy weekends.

Apply for this position →

You'll be redirected to za.linkedin.com

Expert Review

The General Assistant position at Cashbuild demands a proactive attitude towards customer service. You'll assist shoppers with product inquiries and manage stock, ensuring shelves are well-organised and priced correctly. This role offers an entry point into retail for those with a minimum Grade 10 or NQF 3 qualification.

Expect to work flexible shifts, which may include weekends and public holidays. This is crucial as retail often sees its busiest times during these periods. The ability to handle customer complaints effectively is essential, so strong communication skills will come in handy.

While the job doesn't list a salary, Cashbuild is known for providing a stable working environment with opportunities for growth. If you're looking to step into the retail world, this position provides valuable experience, but be ready for the demands of a fast-paced setting. For more details, visit the official listing on LinkedIn.

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