Shopify Freshdesk Customer Support UK

Exclusively Remote

Join a UK-based ecommerce firm as a Consumer Services Coordinator, providing customer support via email and social channels with a focus on community engagement.

Last checked on June 15, 2026. We may earn a commission when you click through.

The position offers a solid chance to grow within a dynamic company, but may not suit those seeking phone-based customer interaction.

✓ Flexible working hours ✓ Emphasis on written communication ✓ Growth potential in community engagement

Shopify Freshdesk Customer Support UK

Exclusively Remote

Updated 1 day ago

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You'll be redirected to bebee.com

Cape Town Remote Full–Time

The position offers a solid chance to grow within a dynamic company, but may not suit those seeking phone-based customer interaction.

About this role

Join a UK-based ecommerce firm as a Consumer Services Coordinator, providing customer support via email and social channels with a focus on community engagement.

About the Company

A UK-based direct-to-consumer ecommerce company with a global reach and a dedicated fan community.

Key Highlights

✓ Fully remote position based in South Africa
✓ Focus on customer service via email and social media
✓ Opportunity for community engagement and insight gathering
✓ No phone support responsibilities
✓ Potential for long-term employment

💡 Honest Take: This role is ideal for experienced customer service professionals looking for remote opportunities, especially those familiar with ecommerce.

Pros

✓ Flexible working hours
✓ Emphasis on written communication
✓ Growth potential in community engagement
✓ Remote work from South Africa

Cons

✗ Temporary to permanent position may lack immediate job security
✗ Limited to written support, no phone interaction
✗ Customer base primarily in the UK and US, possible time zone challenges

Best For: Ideal for those with prior remote work experience in customer service, especially on platforms like Shopify.

Watch Out: Consider the potential challenges of working with a predominantly UK and US customer base, especially regarding time zone differences.

Apply for this position →

You'll be redirected to bebee.com

What Customers Say

Feedback from previous employees highlights a supportive work environment, though some note challenges with time zone coordination.

Expert Review

The role of Consumer Services & Community Coordinator presents a unique opportunity for South African professionals looking to enter the global ecommerce market. Focused on providing exceptional customer service, this position emphasizes written communication over phone interactions, making it suitable for those who excel in digital correspondence.

Candidates will manage inquiries through email and social media, predominantly utilizing the Freshdesk platform. This allows for a structured approach to customer support while maintaining brand consistency. As the role evolves, there will be opportunities for community engagement and insight gathering, further enriching the job experience.

One of the key benefits is the flexibility offered by remote work, allowing for a better work-life balance. However, prospective applicants should be aware of the challenges posed by time zone differences, particularly when dealing with customers in the UK and US. Overall, this position is ideal for those passionate about customer service within a thriving ecommerce environment. For more details, visit the official listing at bebee.com.