Retail & Customer Service Support Administrator

Last Mile Group

Support daily customer service and billing operations across water, wastewater, and heat services, enhancing customer experiences through effective communication and organisation.

Last checked on June 14, 2026. We may earn a commission when you click through.

A solid opportunity for individuals seeking to make a difference in customer experience within utility services.

✓ Direct impact on customer satisfaction. ✓ Stable work environment in a reputable company. ✓ Opportunities for professional development.

Retail & Customer Service Support Administrator

Last Mile Group

Updated 5 days ago

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Cardiff

A solid opportunity for individuals seeking to make a difference in customer experience within utility services.

About this role

Support daily customer service and billing operations across water, wastewater, and heat services, enhancing customer experiences through effective communication and organisation.

About the Company

Last Mile Group focuses on providing essential utility services and exceptional customer support across the UK.

Key Highlights

✓ Engage with customers to resolve queries effectively.
✓ Coordinate billing processes to ensure accuracy.
✓ Contribute to improving customer satisfaction.
✓ Work in a dynamic team environment.

💡 Honest Take: This role is ideal for those passionate about customer service but may require handling challenging queries.

Pros

✓ Direct impact on customer satisfaction.
✓ Stable work environment in a reputable company.
✓ Opportunities for professional development.

Cons

✗ Potentially high-pressure situations with customer complaints.
✗ Limited salary information available.
✗ In-person role may not suit those seeking remote work.

Best For: Suitable for proactive communicators with a passion for problem-solving in customer relations.

Watch Out: Be prepared for a fast-paced environment and potential customer dissatisfaction challenges.

Apply for this position →

You'll be redirected to uk.talent.com

Expert Review

This position at Last Mile Group involves critical support in customer service and billing for essential utilities. Effective communication and organisation are vital to ensure smooth operations. The role focuses on delivering exceptional experiences, which can be rewarding but may also present challenges when dealing with dissatisfied customers.

Given the essential nature of the services provided, responsiveness and problem-solving skills are key. Employees can expect a dynamic work environment, which offers opportunities for personal growth but could also lead to stress during peak times. The company's commitment to customer satisfaction is evident, but this can place pressure on support staff.

While the exact salary range remains undisclosed, the benefits of working in a stable utility company often include job security and training opportunities. the official site for more details on employee perks and growth potential.