Lisbon Operations & Fraud Customer Expert

FH Collective Academy

A UK-based digital bank is seeking an Operations Customer Expert in Dublin to handle fraud, disputes, and complaints, requiring banking experience and English proficiency.

Last checked on September 4, 2026. We may earn a commission when you click through.

✓ High-stakes operational experience ✓ Opportunities for career advancement ✓ Supportive training environment

Lisbon Operations & Fraud Customer Expert

FH Collective Academy

Updated 9 days ago

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You'll be redirected to ie.talent.com

Dublin

This position is ideal for those with banking experience looking to advance in a but the emotional toll of dealing with fraud cases should not be underestimated.

About this role

A UK-based digital bank is seeking an Operations Customer Expert in Dublin to handle fraud, disputes, and complaints, requiring banking experience and English proficiency.

About the Company

FH Collective Academy is a leading training provider in the financial sector, focusing on developing talent for digital banking.

Key Highlights

✓ Manage high-stakes operations in banking
✓ Requires at least one year of banking experience
✓ C1/C2 English proficiency required
✓ Visa sponsorship available

💡 Honest Take: While the role offers valuable experience, the demanding nature of handling sensitive operations can be stressful. The requirement for high-level English proficiency may also limit applicants.

Pros

✓ High-stakes operational experience
✓ Opportunities for career advancement
✓ Supportive training environment
✓ Visa sponsorship available

Cons

✗ High-pressure work environment
✗ Emotional toll from handling sensitive cases
✗ Limited to those with specific language skills

Best For: Individuals with a background in banking and strong English skills seeking to work in a fast-paced digital banking environment.

Watch Out: The role's high-pressure nature may not suit everyone, especially those uncomfortable with handling sensitive customer issues.

Apply for this position →

You'll be redirected to ie.talent.com

Expert Review

This position at a UK-based digital bank offers a unique opportunity for those experienced in banking operations. The focus on fraud and complaints means applicants must be prepared for emotionally charged situations. In addition, proficiency in English at a C1/C2 level is mandatory, which may exclude many potential candidates.

The role promises significant responsibility, which could lead to rapid career advancement. However, handling disputes and fraud can be stressful, and the emotional demands are often underplayed in job descriptions. Those looking for a stable, low-pressure environment may want to reconsider.

While salary details are not disclosed, the opportunity for visa sponsorship broadens the appeal for EU citizens and valid work permit holders. Applicants should be ready for a fast-paced work culture that prioritises effective communication and problem-solving skills. For more details, visit the official listing at Talent.com.