Broker Support Consultant

PPS Recruitment

Join a dedicated team to support members and manage New Business processes, including onboarding and resolving enquiries in a high-quality manner.

Last checked on June 9, 2026. We may earn a commission when you click through.

✓ Opportunity to enhance customer service skills ✓ Engage with a dynamic team ✓ Potential for career growth in healthcare

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Broker Support Consultant

PPS Recruitment

Updated 3 months ago

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Centurion Full–Time

If you have the relevant experience and enjoy customer support, this position offers a fulfilling opportunity in a reputable company.

About this role

Join a dedicated team to support members and manage New Business processes, including onboarding and resolving enquiries in a high-quality manner.

About the Company

PPS Recruitment is a leading recruitment agency focusing on healthcare and medical scheme administration.

Key Highlights

✓ Support onboarding of new members effectively
✓ Handle maternity processes with care
✓ Resolve broker enquiries promptly
✓ Deliver high-quality customer service
✓ Work in a dynamic team environment

💡 Honest Take: This role is ideal for those with a strong background in medical scheme administration but may not suit entry-level candidates.

Pros

✓ Opportunity to enhance customer service skills
✓ Engage with a dynamic team
✓ Potential for career growth in healthcare
✓ Stable work environment

Cons

✗ Requires specific industry experience
✗ Limited remote work options
✗ High workload during peak periods

Best For: This position is for experienced professionals in healthcare who thrive in customer-focused roles.

Watch Out: Candidates should be prepared for a busy work environment and the need for quick resolutions to broker queries.

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What Customers Say

Feedback from workers indicates a strong team culture but highlights the demands of managing high volumes of customer inquiries.

Expert Review

This role at PPS Recruitment focuses on supporting members through the New Business processes in healthcare. With 3+ years of experience in medical scheme administration preferred, candidates should be prepared for a resource-intensive experience. The position demands strong customer service skills and the ability to handle various inquiries rapidly.

Candidates will be responsible for onboarding new members and managing maternity processes, making attention to detail crucial. The MIP System experience is advantageous, highlighting the need for familiarity with specific administrative tools. The company places a strong emphasis on delivering high-quality service, ensuring that brokers receive prompt resolutions.

While the role provides a stable environment with opportunities for career growth, it may not suit those without prior relevant experience. Limited remote work options and a potential for a high workload during busy periods are factors to consider before applying. For more information, visit the official job listing on Indeed at this link.