Non-voice Chat and Email Support

Sixeleven Global Services & Solutions, Inc.

Join Sixeleven Global Services as a Chat and Email Support Agent, focusing on customer satisfaction for local e-commerce queries.

Last checked on September 20, 2026. We may earn a commission when you click through.

✓ Opportunity to build customer service skills ✓ Engage with a diverse range of clients ✓ Work in a growing e-commerce sector

Non-voice Chat and Email Support

Sixeleven Global Services & Solutions, Inc.

Updated 2 days ago

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You'll be redirected to ph.talent.com

Davao City

This position is suitable for individuals who excel in fast-paced environments and are passionate about customer service. However, it may not be ideal for those seeking a relaxed work atmosphere.

About this role

Join Sixeleven Global Services as a Chat and Email Support Agent, focusing on customer satisfaction for local e-commerce queries.

About the Company

Sixeleven Global Services & Solutions, Inc. specializes in customer service for e-commerce businesses in the Philippines.

Key Highlights

✓ Primary point of contact for customers and merchants
✓ Focus on maintaining high satisfaction rates
✓ Address customer queries and disputes
✓ Ensure smooth online shopping experiences

💡 Honest Take: The role may seem but expect high pressure to resolve issues quickly. Customer complaints can be frequent, and the workload might be heavier than anticipated, especially during peak shopping seasons.

Pros

✓ Opportunity to build customer service skills
✓ Engage with a diverse range of clients
✓ Work in a growing e-commerce sector

Cons

✗ High-pressure environment
✗ Potential for frequent customer complaints
✗ Limited growth opportunities without experience

Best For: Recent graduates or job seekers in Davao City who want to start their careers in customer support.

Watch Out: The role can be demanding, especially during high-volume shopping events like sales or holidays, which may lead to burnout.

Apply for this position →

You'll be redirected to ph.talent.com

What Customers Say

Employees report a supportive environment but mention high stress levels due to demanding customer interactions.

Expert Review

This position offers a hands-on approach to customer service in the e-commerce sector. Sixeleven Global Services emphasizes high satisfaction rates, which could be rewarding for those who enjoy helping others. Expect to handle a variety of customer queries, from product issues to order disputes.

While the job allows for skill development, it can be stressful due to the need for quick resolutions. The workload may increase during peak times, which can lead to a challenging work environment. Customer complaints are common, so resilience is key.

The company does not disclose salary ranges, which may lead to uncertainty for applicants. If you are looking for a clear career path, this role might have limited advancement opportunities unless you gain more experience.