Minimum Requirements MatricRelevant qualification in Administration, Finance, Supply Chain, or related field advantageous24 years experience in:Customer complaints administrationReturns processingCredit notes or financial administrationSyspro experience is essentialStrong computer literacy, particularly Microsoft OfficeSkills & Competencies Strong administrative and organisational abilityExcellent attention to detail and accuracyStrong communication and interpersonal skillsAbility to handle customer complaints professionally and calmlyGood problem-solving and follow-through abilityAbility to multitask and work under pressureKey Responsibilities Customer Complaints & Returns Receive, investigate, and resolve customer complaints professionally and efficiently.Manage product returns and ensure all supporting documentation is completed accurately.Liaise with customers, sales representatives, warehouse, transport, and finance teams regarding complaints and returned stock.Ensure complaints and returns are tracked and closed within agreed timelines.Escalate recurring or high-risk issues where required.Credit & Claims Administration Assess customer claims and validate supporting evidence.Process approved claims and submit for credit processing.Ensure all Return of Goods documentation is completed and signed correctly.Maintain accurate, audit-ready records for all complaints, returns, and credits.Logistics & Coordination Coordinate collections and upliftment of returned stock.Work closely with transporters and distributors regarding stock returns and transfers.Ensure accurate handling of stock disposals, donations, and internal stock transfers.Reporting & Process Improvement Compile reports on complaint trends, returns, and product issues.Identify recurring concerns and recommend process improvements.Support continuous improvement initiatives and SOP compliance