Emergency Roadside Service Dispatcher

Forward Air

As a Maintenance Support Specialist, you'll provide customer service to Independent Contractors and terminals needing repair assistance during night shifts.

Last checked on June 14, 2026. We may earn a commission when you click through.

If you're looking for a way to break into logistics at night, this position could be a fit, but prepare for the challenges of late hours.

✓ Entry-level opportunity in logistics ✓ Night shift allows for daytime flexibility ✓ Hands-on experience with equipment issues

Emergency Roadside Service Dispatcher

Forward Air

Updated 3 minutes ago

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Groveport

If you're looking for a way to break into logistics at night, this position could be a fit, but prepare for the challenges of late hours.

About this role

As a Maintenance Support Specialist, you'll provide customer service to Independent Contractors and terminals needing repair assistance during night shifts.

About the Company

Forward Air specializes in logistics and transportation solutions, focusing on efficiency and reliability in their service offerings.

Key Highlights

✓ Night shift position with flexible hours
✓ Directly support Independent Contractors
✓ Engage with a diverse range of equipment issues
✓ Opportunity to develop customer service skills

💡 Honest Take: This role is ideal for those seeking entry-level positions in customer service within the transportation sector, but it may not suit everyone due to its nighttime hours.

Pros

✓ Entry-level opportunity in logistics
✓ Night shift allows for daytime flexibility
✓ Hands-on experience with equipment issues
✓ Supportive team environment

Cons

✗ Night shift may not be suitable for everyone
✗ Call center environment can be stressful
✗ Potentially high call volume during peak times
✗ Limited advancement opportunities without further education

Best For: This job is for those comfortable in a call center setting and willing to work irregular hours, especially at night.

Watch Out: Be prepared for a fast-paced environment that can be overwhelming during peak call times.

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What Customers Say

Workers report that the night shift can be both a flexible option and a source of stress, depending on call volume.

Expert Review

This position as an Emergency Roadside Service Dispatcher at Forward Air offers an entry point into the logistics industry, primarily serving Independent Contractors. The responsibilities include addressing equipment repair calls, which can provide valuable experience in customer service and problem-solving.

The night shift aspect may appeal to those seeking flexibility during the day. However, it’s essential to consider that working late hours might not work for everyone. The role can become stressful, especially during times of high call volume, as agents are expected to handle multiple inquiries efficiently.

According to Forward Air's description, the focus is on supporting a fleet that relies on efficient communication for repairs. While this can enhance your skills in logistics, potential candidates should weigh the demands of a call-center environment against their personal work preferences. If you're interested in this role, you can find more details on Forward Air's official page here.

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