Retail Customer Service

Entain

Join Entain as a Retail Customer Service Manager, delivering exceptional customer service in a dynamic betting environment with opportunities for team success.

Last checked on September 10, 2026. We may earn a commission when you click through.

✓ Competitive hourly wage ✓ Opportunities for overtime ✓ Strong emphasis on team collaboration

Retail Customer Service

Entain

Updated 8 hours ago

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Hertford On-site £13/hr Part-Time

This position is ideal for those seeking part-time work in customer service, especially within the gaming industry. However, the intense environment may not suit everyone, particularly those looking for a less demanding role.

About this role

Join Entain as a Retail Customer Service Manager, delivering exceptional customer service in a dynamic betting environment with opportunities for team success.

About the Company

Entain is a leading global sports betting and gaming company, home to iconic brands like Ladbrokes and Coral.

Key Highlights

✓ Part-time position with a pay rate of £13.00 per hour
✓ Flexible shifts available in an exciting betting shop environment
✓ Development opportunities and employee benefits
✓ Focus on customer safety and satisfaction
✓ Team-oriented culture

💡 Honest Take: While the role promises excitement, expect the fast pace and customer demands to be challenging. The pay is competitive, but the workload can be high during peak times, making work-life balance a consideration.

Pros

✓ Competitive hourly wage
✓ Opportunities for overtime
✓ Strong emphasis on team collaboration
✓ Comprehensive employee benefits
✓ Dynamic work environment

Cons

✗ High-pressure customer interactions
✗ Part-time hours may not guarantee consistent income
✗ Less flexibility in shifts during busy periods
✗ Potentially irregular hours
✗ Fast-paced environment can be stressful

Best For: Ideal for those with experience in retail or customer service who thrive in high-energy environments and enjoy teamwork.

Watch Out: Be prepared for peak hours that can lead to stressful situations and require quick problem-solving skills.

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What Customers Say

Employees appreciate the team culture but note the high-pressure environment during busy periods.

Expert Review

The role of Retail Customer Service Manager at Entain offers an engaging opportunity for those passionate about customer service in the betting industry. With a pay rate of £13 per hour, employees can expect a dynamic workplace where no two days are alike. However, the intensity of customer interactions can be overwhelming, especially during peak betting times.

Despite the attractive benefits, like optional overtime and a pension scheme, the part-time nature of the job may lead to inconsistent hours, which could affect financial stability for some. the fast-paced environment necessitates a strong ability to handle pressure and adapt quickly to changing situations. Overall, while the role provides a solid entry into the retail gaming sector, it requires a strong commitment to customer satisfaction and the ability to thrive under pressure.

Interested candidates should consider if this aligns with their career aspirations and personal strengths.