Operations Director AI Digital Transformation

SRG Ireland

Lead a transformation programme in customer service delivery by integrating AI and automation in a hybrid role based in Cork.

Last checked on July 5, 2026. We may earn a commission when you click through.

✓ High salary range ✓ Innovative work environment ✓ Leadership role with substantial impact

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Operations Director AI Digital Transformation

SRG Ireland

Updated 2 months ago

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Cork Hybrid Full-Time

The opportunity to shape customer service delivery with AI tools is significant, especially for those passionate about innovation. However, the high expectations and technical demands may not suit everyone.

About this role

Lead a transformation programme in customer service delivery by integrating AI and automation in a hybrid role based in Cork.

About the Company

SRG Ireland is a leading global outsourcing and BPO organisation, focused on innovative customer service solutions.

Key Highlights

✓ Competitive salary between €125,000 - €130,000
✓ Hybrid working model with remote options
✓ Opportunity to drive AI and automation integration
✓ Influence next-generation customer experiences
✓ Lead a significant transformation programme

💡 Honest Take: This role is ideal for experienced professionals keen on digital transformation, but may be challenging for those less familiar with AI technologies.

Pros

✓ High salary range
✓ Innovative work environment
✓ Leadership role with substantial impact
✓ Remote work flexibility
✓ Focus on emerging technologies

Cons

✗ Requires extensive experience in AI and automation
✗ High-pressure leadership role
✗ Limited to those with specific skill set
✗ Potentially challenging transition for traditional management styles

Best For: Ideal for professionals with a strong background in AI, automation, and customer service management.

Watch Out: Candidates should be prepared for the demands of a transformative role that requires both strategic vision and technical expertise.

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Expert Review

This Operations Director role at SRG Ireland presents a unique chance to lead a major transformation in customer service through AI and automation. With a competitive salary of €125,000 to €130,000, it caters to experienced directors eager to innovate. The hybrid model allows for flexibility, n attractive option for those balancing work and personal commitments.

The emphasis on integrating agentic AI and digital platforms indicates a commitment to modernising processes and enhancing customer experiences. However, this role demands significant expertise in AI tools and change management, which may limit the pool of suitable candidates. The expectations for leadership in such a high-impact environment can be for those not well-versed in technology-driven strategies.

while the position offers exciting opportunities for innovation, potential applicants should assess their comfort with the technical demands and leadership challenges inherent in this transformative role. For more details, visit the official job listing at SRG Ireland's site.