Guest Service Agent

Resorts World Casino New York City

Enroll guests into World of Hyatt and Genting rewards during check-in. Requires appropriate gaming license and high school diploma.

Last checked on June 18, 2026. We may earn a commission when you click through.

The role offers a unique opportunity for those looking to enter the hospitality industry. However, the need for a state license may deter some candidates.

✓ Exciting work environment ✓ Opportunities for career growth ✓ Engage with diverse guests

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Guest Service Agent

Resorts World Casino New York City

Updated 1 month ago

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Queens

The role offers a unique opportunity for those looking to enter the hospitality industry. However, the need for a state license may deter some candidates.

About this role

Enroll guests into World of Hyatt and Genting rewards during check-in. Requires appropriate gaming license and high school diploma.

About the Company

Resorts World Casino New York City is a premier entertainment destination, offering a range of gaming and hospitality services.

Key Highlights

✓ Engage with guests during check-in
✓ Facilitate loyalty program enrollments
✓ Work in a dynamic casino environment
✓ Must obtain New York State Gaming Commission license

💡 Honest Take: This position is ideal for individuals who enjoy customer interaction in a fast-paced environment.

Pros

✓ Exciting work environment
✓ Opportunities for career growth
✓ Engage with diverse guests
✓ Full-time position available

Cons

✗ Requires gaming license
✗ May involve irregular hours
✗ High-pressure situations during peak times

Best For: Ideal for outgoing individuals who thrive in fast-paced settings and enjoy helping others.

Watch Out: Be prepared for a busy work environment and the necessity of obtaining a gaming license.

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You'll be redirected to talent.com

What Customers Say

Employees appreciate the dynamic atmosphere and customer interactions, though some mention the challenges of irregular hours.

Expert Review

This role as a Guest Service Agent at Resorts World Casino New York City is perfect for those who excel in customer service. Engaging guests during check-in and assisting with loyalty program enrollments are core responsibilities. With the casino's vibrant atmosphere, employees can expect diverse interactions daily.

Flexibility is a consideration, as the job may require working evenings and weekends, which is typical in the hospitality sector. The need to obtain a gaming license through the New York State Gaming Commission adds an extra step for prospective applicants, potentially limiting the pool of candidates.

In terms of career progression, this position can serve as a stepping stone into various roles within the hospitality and gaming industries. However, the high-pressure environment during peak times might not suit everyone. For more details, visit the official listing at Talent.com.