Technical Support Operations Assistant Manager

Clevr PH

This role focuses on coaching, metric analysis, and workflow optimization for support agents to meet performance goals and improve customer satisfaction.

Last checked on September 8, 2026. We may earn a commission when you click through.

✓ Opportunity for career growth ✓ Hybrid work model ✓ Focus on performance improvement

Technical Support Operations Assistant Manager

Clevr PH

Updated 11 hours ago

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Pasig City Hybrid

This position is suitable for experienced professionals in tech support looking to advance their careers. However, the pressure to meet KPIs might not appeal to everyone.

About this role

This role focuses on coaching, metric analysis, and workflow optimization for support agents to meet performance goals and improve customer satisfaction.

About the Company

Clevr PH is a technology company specializing in SaaS solutions.

Key Highlights

✓ Emphasis on performance coaching and metric analysis
✓ Focus on reducing unnecessary escalations
✓ Ensure agents meet SLAs and KPIs
✓ Hybrid work format offers flexibility

💡 Honest Take: While the role promises a be prepared for high performance expectations and a possibly stressful atmosphere. The focus on metrics can sometimes overshadow employee well-being.

Pros

✓ Opportunity for career growth
✓ Hybrid work model
✓ Focus on performance improvement
✓ Engaging work environment

Cons

✗ High performance pressure
✗ Metrics-driven culture
✗ Potential for stress
✗ Limited salary information

Best For: Individuals who thrive in performance-oriented roles and are looking to enhance their management skills in a tech environment.

Watch Out: Expect rigorous performance evaluations based on various KPIs, which may feel overwhelming for some.

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Expert Review

In examining the Technical Support Operations Assistant Manager role at Clevr PH, this position demands a high level of dedication. The hybrid work format allows for flexibility, appealing to many professionals. However, the focus on KPIs like First Contact Resolution (FCR) and Customer Satisfaction (CSAT) means that employees must consistently meet challenging targets.

Our editorial team found that the pressure to perform can lead to a stressful work environment. Coaching and metric analysis are significant aspects of this role, but the relentless pursuit of goals might overshadow personal growth. If you thrive under pressure and enjoy a competitive atmosphere, this could be a fit.

the absence of disclosed salary information raises concerns. Candidates may want to clarify compensation expectations during the application process. According to the job listing, the emphasis on performance coaching suggests a commitment to team development, which can be beneficial for those looking to advance their careers in tech support.