Director Compliance, Designated Complaints Officer

Manulife Financial

The Designated Complaints Officer at Manulife Wealth Inc. will lead the Complaints & Regulatory Investigations team, ensuring compliance with client complaint handling regulations.

Last checked on June 12, 2026. We may earn a commission when you click through.

The Director Compliance position at Manulife offers a salary and a pivotal role in regulatory compliance, but requires strong leadership skills.

✓ High salary range ✓ Leadership opportunity ✓ Impactful role in compliance

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Director Compliance, Designated Complaints Officer

Manulife Financial

Updated 2 months ago

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Burlington CA$125–CA$175/yr Full-Time

The Director Compliance position at Manulife offers a salary and a pivotal role in regulatory compliance, but requires strong leadership skills.

About this role

The Designated Complaints Officer at Manulife Wealth Inc. will lead the Complaints & Regulatory Investigations team, ensuring compliance with client complaint handling regulations.

About the Company

Manulife Financial is a leading Canadian financial services company providing investment, insurance, and banking solutions.

Key Highlights

✓ Manage the Complaints & Regulatory Investigations team
✓ Ensure compliance with regulatory requirements
✓ Lead internal and regulatory investigations
✓ Registered title and role with CIRO
✓ Competitive salary of CA$125K–CA$175K

💡 Honest Take: This role is ideal for experienced compliance professionals looking to make a significant impact in client complaint management.

Pros

✓ High salary range
✓ Leadership opportunity
✓ Impactful role in compliance
✓ Full-time position in a reputable company

Cons

✗ Not remote
✗ High responsibility level
✗ Potentially stressful environment

Best For: This position is for those dedicated to maintaining high standards in client complaint handling and regulatory compliance.

Watch Out: Candidates should be prepared for a demanding role that requires excellent problem-solving and communication skills.

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What Customers Say

Employee feedback highlights a supportive work environment but notes the challenges associated with the high level of responsibility.

Expert Review

This role at Manulife Financial is crucial for maintaining compliance with the Canadian Investment Regulatory Organization. The successful candidate will oversee the Complaints & Regulatory Investigations team, which plays a key role in ensuring that client complaints are handled properly.

With a competitive salary range of CA$125K to CA$175K, this position offers financial rewards but also significant responsibility. The DCO will need to navigate complex regulatory environments and lead investigations, making strong leadership and analytical skills essential.

It's important to highlight that this role is not suited for everyone. Those who thrive under pressure and have experience in compliance will find it rewarding, while candidates lacking relevant background may struggle with the demands of the position. the lack of remote work can be a drawback for some.

Overall, this opportunity is well-aligned for seasoned compliance professionals passionate about enhancing regulatory frameworks and client satisfaction. For more details, visit Manulife's job listing page.