Customer Service Specialist

Child Care Resource Center

The Customer Service Specialist provides technical assistance to CCRC customers via phone and in-person, collaborating with various departments for effective service.

Last checked on June 19, 2026. We may earn a commission when you click through.

This position is a great fit for bilingual candidates seeking a stable role in customer service. However, the onsite requirement may deter those looking for remote work options.

✓ Opportunity to work in a supportive environment ✓ Engagement with diverse clientele ✓ Professional development and training opportunities

Customer Service Specialist

Child Care Resource Center

Updated 4 days ago

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Los Angeles On-site

This position is a great fit for bilingual candidates seeking a stable role in customer service. However, the onsite requirement may deter those looking for remote work options.

About this role

The Customer Service Specialist provides technical assistance to CCRC customers via phone and in-person, collaborating with various departments for effective service.

About the Company

Child Care Resource Center supports families and child care providers with resources and services to enhance child development and education.

Key Highlights

✓ Bilingual skills in Russian and English highly preferred
✓ In-person and phone customer service interactions
✓ Collaboration with various agency departments
✓ Engagement in continuous learning and knowledge updates

💡 Honest Take: This role is thrive in customer-facing positions and can communicate effectively in both Russian and English.

Pros

✓ Opportunity to work in a supportive environment
✓ Engagement with diverse clientele
✓ Professional development and training opportunities

Cons

✗ Onsite work only, no remote options
✗ Bilingual requirement may limit applicant pool
✗ Potentially high call volume during peak times

Best For: Ideal for customer service professionals looking to make a positive impact in the child care sector.

Watch Out: Candidates should be prepared for a fast-paced environment with demands for excellent multitasking skills.

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What Customers Say

Employees appreciate the supportive work culture but highlight the challenges of high call volumes and the need for bilingual skills.

Expert Review

This role at the Child Care Resource Center requires strong bilingual communication skills, particularly in Russian and English. The emphasis on in-person interaction means that candidates must be comfortable engaging directly with customers, which can be both rewarding and challenging.

Our team noted that the collaborative nature of the position allows for learning and growth through interaction with various agency departments. This can enhance job satisfaction for those who enjoy teamwork and learning from peers.

However, the lack of remote work options is a significant drawback for many job market. This role is strictly onsite in Los Angeles, which may limit its appeal to a broader audience. The high call volume during peak periods could also lead to a stressful work environment, especially for those new to the industry.

For potential applicants, it's essential to evaluate your comfort level with the bilingual requirement and the onsite nature of the job. According to the official page, the role is designed for those passionate about supporting families in the child care sector.