Team Leader Collections Call Centre Mr Price Money Durban

Mr Price Group

Lead and inspire a team of collections agents to achieve key performance targets, ensure compliance with regulations, and deliver outstanding customer experience.This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections team.Lead and

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Team Leader Collections Call Centre Mr Price Money Durban

Mr Price Group

Updated 3 months ago
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Durban

About this role

Lead and inspire a team of collections agents to achieve key performance targets, ensure compliance with regulations, and deliver outstanding customer experience.This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections team.Lead and

About the Company

Mr Price Group is a leading South African retail company known for its trendy apparel and homeware, focusing on affordable prices.

Key Highlights

  • ✓ Lead a team of collections agents to meet performance targets.
  • ✓ Ensure compliance with financial regulations.
  • ✓ Drive operational excellence and enhance customer experience.
  • ✓ Focus on coaching and performance management.

💡 Honest Take: While this role offers an opportunity to lead and inspire, the demands of performance targets may add pressure, making it suitable for those well-versed in team dynamics and collections management.

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