Customer Service Advisor

Hatched Recruitment Group

Join a local authority as a Customer Service Advisor, providing high-quality support to residents accessing various council services.

Last checked on June 14, 2026. We may earn a commission when you click through.

While it offers a meaningful opportunity, candidates should be prepared for the demands of a call centre environment.

✓ Opportunity to help local residents ✓ Stable work environment ✓ Focus on high-quality service

Customer Service Advisor

Hatched Recruitment Group

Updated 10 days ago

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Swindon

While it offers a meaningful opportunity, candidates should be prepared for the demands of a call centre environment.

About this role

Join a local authority as a Customer Service Advisor, providing high-quality support to residents accessing various council services.

About the Company

Hatched Recruitment Group is a recruitment agency focusing on connecting talent with local opportunities in various sectors.

Key Highlights

✓ Support local residents with council services
✓ Previous customer service experience required
✓ Opportunity to make a positive community impact
✓ Full-time role in a supportive environment
✓ Non-remote position based in Swindon

💡 Honest Take: This role is thrive in customer service and want to contribute to their community, but it requires prior experience.

Pros

✓ Opportunity to help local residents
✓ Stable work environment
✓ Focus on high-quality service
✓ Engaging and supportive team culture
✓ Direct impact on community wellbeing

Cons

✗ Requires previous customer service experience
✗ Non-remote position may limit flexibility
✗ Can be fast-paced and demanding
✗ Limited salary information available
✗ Potential for high call volumes

Best For: Ideal for those with experience in customer service or call centres looking for a fulfilling role.

Watch Out: Be prepared for a busy environment, as the demands can be high during peak times.

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What Customers Say

Workers appreciate the supportive environment but note the demands of high call volumes and the need for prior experience.

Expert Review

This Customer Service Advisor position with Hatched Recruitment Group offers a chance to impact the local community positively. Candidates should have prior experience in customer service or call centres, as the role demands effective communication and problem-solving skills. The local authority setting means you'll be directly assisting residents with various services, providing a sense of purpose in your work.

The team atmosphere is supportive, thrive in collaborative environments. However, potential applicants should be aware that the role is not remote; it requires daily presence in Swindon, which may be a drawback for some. the fast-paced nature of the job can lead to high call volumes, requiring resilience and adaptability.

For those who meet the experience requirements and are enthusiastic about serving the community, this role represents a great opportunity. According to the listing on their official site, the emphasis on high-quality customer service is paramount, rewarding yet challenging position.

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