Customer Insights Analyst

Canva

Join Canva's Close the Loop group to ensure user feedback is actively heard and analyzed, contributing to innovative design experiences.

Last checked on June 27, 2026. We may earn a commission when you click through.

✓ Dynamic and inclusive work culture ✓ Opportunity to impact user design experiences ✓ Flexible working conditions

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Customer Insights Analyst

Canva

Updated 2 months ago

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Makati City Hybrid Full-Time

Canva offers a unique opportunity for creative analysts, but the role demands a proactive approach to user feedback. If you're looking for a standard office job, this may not be the fit.

About this role

Join Canva's Close the Loop group to ensure user feedback is actively heard and analyzed, contributing to innovative design experiences.

About the Company

Canva is a leading design platform that empowers users to create stunning visual content effortlessly.

Key Highlights

✓ Flexible work arrangements: in-office, hybrid, or remote
✓ Focus on user feedback analysis and improvement
✓ Part of a dynamic team redefining design experiences
✓ Inclusive parental leave policy and equity packages
✓ Annual Vibe & Thrive allowance for wellness

💡 Honest Take: This role is ideal for those passionate about user experience and design, but it may not suit individuals looking for a traditional corporate structure.

Pros

✓ Dynamic and inclusive work culture
✓ Opportunity to impact user design experiences
✓ Flexible working conditions
✓ Focus on user engagement and feedback
✓ Comprehensive benefits package

Cons

✗ May involve dealing with challenging user feedback
✗ Fast-paced environment may be overwhelming for some
✗ Limited salary information available
✗ Not suitable for those preferring rigid structures
✗ Hybrid model may require frequent adjustment

Best For: Ideal for data-driven professionals looking to make a tangible impact in a tech-driven design landscape.

Watch Out: Be prepared for a role that requires adaptability and a proactive mindset; it's not for those who prefer stable routines.

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What Customers Say

Current employees appreciate the dynamic culture and the opportunity to impact user feedback significantly.

Expert Review

This role at Canva presents an exciting chance to shape user experiences through insights. The hybrid work model allows flexibility, catering to individuals who excel in various environments. With a strong focus on user engagement, analysts will have the opportunity to truly make a difference.

One key aspect is the emphasis on user feedback. Analysts will dive into data from support tickets and social media, ensuring that user voices are not just heard but acted upon. This requires a proactive approach and a willingness to adapt to user needs.

Those who thrive in a fast-paced setting will find this particularly rewarding.

The benefits package is impressive, including equity options and a flexible leave policy. However, potential applicants should consider that the role may involve navigating challenging feedback, which could be for less experienced professionals. Overall, this position offers a vibrant workplace for those ready to engage deeply with user insights and drive design innovation.