Customer Experience Leader

Western Power

Western Power is seeking a Customer Experience Leader to drive service improvements and ensure effective communication of customer insights across the enterprise.

Last checked on June 20, 2026. We may earn a commission when you click through.

The position offers lead customer experience initiatives in a reputable organisation with flexible working conditions.

✓ Flexible remote work options ✓ Leadership opportunities ✓ Impactful role in service delivery

Customer Experience Leader

Western Power

Updated 3 days ago

Apply now →

You'll be redirected to au.talent.com

Western Australia Remote

The position offers lead customer experience initiatives in a reputable organisation with flexible working conditions.

About this role

Western Power is seeking a Customer Experience Leader to drive service improvements and ensure effective communication of customer insights across the enterprise.

About the Company

Western Power is a government-owned corporation that manages the electricity network in Western Australia, focusing on delivering reliable and safe power supply.

Key Highlights

✓ Flexible remote working hours
✓ Leadership role in customer experience
✓ Collaborative team environment
✓ Focus on service improvements
✓ Opportunity to impact enterprise-level strategies

💡 Honest Take: This role is ideal for experienced professionals in customer service who seek flexibility and a chance to make a significant impact.

Pros

✓ Flexible remote work options
✓ Leadership opportunities
✓ Impactful role in service delivery
✓ Focus on customer satisfaction
✓ Collaborative working environment

Cons

✗ Location-specific to Perth
✗ High expectations for experience
✗ Potentially demanding role
✗ Limited salary information available
✗ May require extensive collaboration

Best For: Ideal for those seeking a leadership role with flexibility and the ability to influence customer service strategies.

Watch Out: Candidates should be prepared for the high demands of the role and the need for strong collaboration across teams.

Apply for this position →

You'll be redirected to au.talent.com

What Customers Say

Feedback from current employees highlights the positive work culture and the opportunity for impactful work, though some note the high expectations.

Expert Review

This position at Western Power places a strong emphasis on enhancing customer experience within the organisation. As a Customer Experience Leader, you will be expected to drive significant service improvements based on customer insights. The ability to communicate effectively at an enterprise level is crucial for success in this role.

Flexibility is a key feature, with remote work options allowing for a better work-life balance. This is particularly appealing for professionals who may need to manage personal commitments while striving for career advancement. The collaborative nature of the role means you will work closely with various teams, making strong interpersonal skills essential.

While the exact salary range remains undisclosed, the impact of this role on customer satisfaction could lead to notable career growth opportunities. the chance to lead initiatives within a reputable organisation such as Western Power can be a significant career highlight. Interested candidates can find more information on the official site at Western Power.