Customer Service Representative

CrossCountry Mortgage

Join CrossCountry Mortgage as a Customer Service Representative, part of a leading retail mortgage lender with over 9,000 employees nationwide.

Last checked on August 30, 2026. We may earn a commission when you click through.

✓ Strong company reputation ✓ Extensive training programs ✓ Career growth opportunities

Customer Service Representative

CrossCountry Mortgage

Updated 11 days ago

Apply now →

You'll be redirected to talent.com

Westlake

This role is a solid fit for those seeking to start their career in customer service within the mortgage industry. However, the demanding nature of the job might not suit everyone, especially those looking for a low-pressure environment.

About this role

Join CrossCountry Mortgage as a Customer Service Representative, part of a leading retail mortgage lender with over 9,000 employees nationwide.

About the Company

CrossCountry Mortgage is the nation's top distributed retail mortgage lender, operating more than 700 branches across all 50 states.

Key Highlights

✓ Leading retail mortgage lender in the US
✓ Opportunities for career advancement
✓ Join a large team of over 9,000 employees
✓ Work in a supportive environment
✓ Comprehensive training provided

💡 Honest Take: While CrossCountry Mortgage promotes a strong team culture, new hires may find the onboarding process overwhelming due to the fast-paced environment. Expect high expectations and a focus on performance metrics.

Pros

✓ Strong company reputation
✓ Extensive training programs
✓ Career growth opportunities
✓ Team-oriented culture
✓ Nationwide reach

Cons

✗ Fast-paced environment
✗ High performance expectations
✗ Potential for long hours
✗ Limited remote work options
✗ Pressure to meet targets

Best For: Recent graduates or career changers with strong communication skills who thrive under pressure and are eager to learn.

Watch Out: Be prepared for a high-pressure atmosphere with strict performance metrics that can lead to stress.

Apply for this position →

You'll be redirected to talent.com

What Customers Say

Employees appreciate the training and advancement opportunities, though some express concerns about the workload and pressure to meet targets.

Expert Review

CrossCountry Mortgage offers a platform for new Customer Service Representatives, but the fast-paced environment is not for everyone. The training is helping employees quickly adapt to the mortgage sector's demands. However, expectations are high, with performance metrics closely monitored.

Many employees report feeling overwhelmed during peak times, which can lead to burnout. It's essential to gauge your comfort with a high-stakes environment before applying. Check out the official site for more details on their hiring process and benefits.