Customer Service Representative
CrossCountry Mortgage
Join CrossCountry Mortgage as a Customer Service Representative, part of a leading retail mortgage lender with over 9,000 employees nationwide.
Last checked on August 30, 2026. We may earn a commission when you click through.
Customer Service Representative
CrossCountry Mortgage
Updated 11 days agoYou'll be redirected to talent.com
This role is a solid fit for those seeking to start their career in customer service within the mortgage industry. However, the demanding nature of the job might not suit everyone, especially those looking for a low-pressure environment.
About this role
Join CrossCountry Mortgage as a Customer Service Representative, part of a leading retail mortgage lender with over 9,000 employees nationwide.
About the Company
CrossCountry Mortgage is the nation's top distributed retail mortgage lender, operating more than 700 branches across all 50 states.
Key Highlights
- ✓ Leading retail mortgage lender in the US
- ✓ Opportunities for career advancement
- ✓ Join a large team of over 9,000 employees
- ✓ Work in a supportive environment
- ✓ Comprehensive training provided
💡 Honest Take: While CrossCountry Mortgage promotes a strong team culture, new hires may find the onboarding process overwhelming due to the fast-paced environment. Expect high expectations and a focus on performance metrics.
Pros
- ✓ Strong company reputation
- ✓ Extensive training programs
- ✓ Career growth opportunities
- ✓ Team-oriented culture
- ✓ Nationwide reach
Cons
- ✗ Fast-paced environment
- ✗ High performance expectations
- ✗ Potential for long hours
- ✗ Limited remote work options
- ✗ Pressure to meet targets
Best For: Recent graduates or career changers with strong communication skills who thrive under pressure and are eager to learn.
Watch Out: Be prepared for a high-pressure atmosphere with strict performance metrics that can lead to stress.
You'll be redirected to talent.com
What Customers Say
Employees appreciate the training and advancement opportunities, though some express concerns about the workload and pressure to meet targets.
Expert Review
CrossCountry Mortgage offers a platform for new Customer Service Representatives, but the fast-paced environment is not for everyone. The training is helping employees quickly adapt to the mortgage sector's demands. However, expectations are high, with performance metrics closely monitored.
Many employees report feeling overwhelmed during peak times, which can lead to burnout. It's essential to gauge your comfort with a high-stakes environment before applying. Check out the official site for more details on their hiring process and benefits.
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