Customer Service Representative Technician 1

Risewave Consulting, Inc.

This role focuses on handling inbound calls and service requests while troubleshooting refrigeration and HVAC alarms for food retail customers.

Last checked on June 28, 2026. We may earn a commission when you click through.

✓ Opportunity to develop technical skills ✓ Stable employment in a growing sector ✓ Hands-on experience with HVAC systems

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Customer Service Representative Technician 1

Risewave Consulting, Inc.

Updated 2 months ago

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Quezon City

While the role offers a good entry point into customer service, the technical requirements could deter applicants without prior HVAC knowledge. It's ideal for tech-savvy individuals looking to build a career in this field.

About this role

This role focuses on handling inbound calls and service requests while troubleshooting refrigeration and HVAC alarms for food retail customers.

About the Company

Risewave Consulting, Inc. specializes in providing consulting services and solutions across various industries.

Key Highlights

✓ Handles inbound customer calls and service requests
✓ Confirms work orders efficiently
✓ Performs troubleshooting on HVAC systems
✓ Analyzes alarms for food retail customers

💡 Honest Take: This position is suitable for those starting in customer service, though it may be challenging for inexperienced candidates due to the technical nature of the tasks.

Pros

✓ Opportunity to develop technical skills
✓ Stable employment in a growing sector
✓ Hands-on experience with HVAC systems

Cons

✗ Requires technical troubleshooting skills
✗ Can be stressful handling customer complaints
✗ Limited career advancement opportunities initially

Best For: Ideal for recent graduates or those seeking to enter the customer service field with a technical twist.

Watch Out: Be prepared for potential high-stress situations when dealing with customer issues and technical failures.

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What Customers Say

Feedback from workers highlights the supportive training environment but notes the stress associated with technical problem-solving.

Expert Review

This role at Risewave Consulting demands both customer service and technical skills, unique opportunity for those ready to learn. Candidates should expect to engage directly with clients, answering calls, and resolving service requests, which can be rewarding yet stressful.

The job's focus on troubleshooting HVAC alarms means applicants must have a basic understanding of refrigeration and HVAC systems. While the company offers training, prior experience can be . This position could be less appealing for those who prefer a purely customer service role without technical responsibilities.

the position is based in Quezon City, offering an accessible location for many job seekers. However, the lack of remote options might limit flexibility for some candidates. Interested individuals can find more information on the official site here.