Voice and Contact Centre Services
eir Ireland
The Team Lead will manage the Voice and Contact Centre team for a major eir Business customer, ensuring high-quality Unified Communications and Contact Centre services.
Last checked on September 26, 2026. We may earn a commission when you click through.
Voice and Contact Centre Services
eir Ireland
Updated 2 hours agoYou'll be redirected to ie.jooble.org
This position is ideal for those with strong Cisco skills looking for a leadership role in a reputable company. The technical demands may be for less experienced candidates.
About this role
The Team Lead will manage the Voice and Contact Centre team for a major eir Business customer, ensuring high-quality Unified Communications and Contact Centre services.
About the Company
eir Ireland is a leading telecommunications provider, offering a wide range of services including mobile, broadband, and business solutions.
Key Highlights
- ✓ Lead a dedicated team in a dynamic environment
- ✓ Deep technical expertise in Cisco Unified Communications
- ✓ Opportunity to resolve complex voice issues
- ✓ Contribute to the stability of critical services
- ✓ Full-time position with a focus on service delivery
💡 Honest Take: Though the role promises technical challenges, the demands can be high, with expectations for rapid problem resolution. Be prepared for a fast-paced environment where support is crucial.
Pros
- ✓ Strong leadership role within a reputable company
- ✓ Focus on advanced Cisco technologies
- ✓ Engagement with major clients
- ✓ Opportunities for professional growth
- ✓ Stable work environment
Cons
- ✗ High-pressure environment with tight deadlines
- ✗ Limited remote work options
- ✗ May require extensive overtime
- ✗ Technical complexities can be challenging
- ✗ Salary not disclosed
Best For: Tech-savvy leaders with a background in Cisco systems, looking to advance their career in a fast-paced service environment.
Watch Out: The role does not offer remote work, which may limit flexibility for some candidates.
You'll be redirected to ie.jooble.org
Expert Review
The role at eir Ireland demands a strong grasp of Cisco Unified Communications, particularly CUCM and UCCE. Leadership in this setting means navigating both technical and personnel challenges. Expect a focus on service stability and high-quality delivery, which can lead to a stressful work environment.
Salary remains undisclosed, which may deter some candidates. It's essential to weigh the demand for expertise against the lack of flexibility in work arrangements. Customer feedback often highlights the intensity of the role, with many noting that while the learning experience is the pressure can be significant.
build a career in tech management, this could be a pivotal opportunity, but not without its challenges. For more details, visit the official job listing here.
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