Retail Customer Service Lead

PetSmart Careers

Join PetSmart as a Retail Customer Service Lead, where you'll support pets and their families while enjoying benefits like health coverage and an RRSP plan.

Last checked on June 14, 2026. We may earn a commission when you click through.

✓ Passionate work environment ✓ Comprehensive benefits package ✓ Opportunities for career advancement

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Retail Customer Service Lead

PetSmart Careers

Updated 3 months ago

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You'll be redirected to careers.petsmart.com

Edmonton On-site 15.61–28.91/hr Full-Time

PetSmart offers a supportive environment for those looking to grow in retail while making a positive impact on pet owners.

About this role

Join PetSmart as a Retail Customer Service Lead, where you'll support pets and their families while enjoying benefits like health coverage and an RRSP plan.

About the Company

PetSmart is a leading retailer for pet supplies and services, dedicated to enhancing the lives of pets and their owners.

Key Highlights

✓ Weekly pay schedule
✓ Health & wellness benefits
✓ RRSP with company match
✓ Career development opportunities
✓ Flexible shift options

💡 Honest Take: This role is ideal for those passionate about pet care but may require strong leadership skills and a commitment to customer service.

Pros

✓ Passionate work environment
✓ Comprehensive benefits package
✓ Opportunities for career advancement
✓ Flexible scheduling

Cons

✗ May involve physically demanding tasks
✗ Requires strong customer service skills
✗ Retail hours can be challenging

Best For: Ideal for those seeking a full-time position with benefits in the retail pet industry.

Watch Out: Expect a fast-paced environment that may include long hours on your feet and a variety of customer interactions.

Apply for this position →

You'll be redirected to careers.petsmart.com

What Customers Say

Workers appreciate the supportive team atmosphere but note the demands of retail hours can be challenging.

Expert Review

Joining PetSmart as a Retail Customer Service Lead means becoming a key part of a team that focuses on the well-being of pets and their owners. The role offers a competitive hourly wage ranging from $15.61 to $28.91, which can equate to an annual salary between $32,468.80 and $60,132.80 depending on experience and hours worked.

In addition to a weekly pay schedule, PetSmart provides substantial health and wellness benefits, including a Group Registered Retirement Plan (RRSP) with company matching contributions. This commitment to employee well-being is a major draw for potential candidates.

The position is full-time and requires a hands-on approach to leadership, ensuring that associates deliver exceptional customer service. Flexibility in scheduling is an appealing aspect, making it easier for employees to balance work and personal life.

While the environment can be demanding, especially during peak hours, the support from management and the camaraderie among staff often create a rewarding workplace. However, those who are not comfortable in a high-energy retail setting may find this role challenging.

For more details, check PetSmart's official careers page here.