D365 Support Analyst

EVERSANA

Provide help desk support, manage user accounts, and handle ticket routing while ensuring compliance with service level agreements.

Last checked on June 20, 2026. We may earn a commission when you click through.

The D365 Support Analyst position is promising for entry-level professionals eager to develop their IT skills. However, the lack of remote work options might deter some applicants.

✓ Hands-on experience with D365 ✓ Opportunities to manage user accounts ✓ Involvement in SLA management

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D365 Support Analyst

EVERSANA

Updated 1 month ago

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Pimpri-Chinchwad

The D365 Support Analyst position is promising for entry-level professionals eager to develop their IT skills. However, the lack of remote work options might deter some applicants.

About this role

Provide help desk support, manage user accounts, and handle ticket routing while ensuring compliance with service level agreements.

About the Company

EVERSANA is a healthcare services company focused on optimizing the patient experience and improving outcomes.

Key Highlights

✓ Daily help desk support
✓ User account management
✓ Ticket routing and first-level support
✓ SLA management

💡 Honest Take: This role is ideal for those interested in IT support within a healthcare context, but may lack growth opportunities.

Pros

✓ Hands-on experience with D365
✓ Opportunities to manage user accounts
✓ Involvement in SLA management

Cons

✗ No remote work options
✗ Limited career advancement
✗ Potentially high workload

Best For: This role is for tech-savvy individuals who enjoy problem-solving and supporting end-users in a dynamic environment.

Watch Out: Job seekers should be aware of the demanding nature of support roles, which can lead to burnout without adequate resources.

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What Customers Say

Employees appreciate the hands-on experience but express concerns about workload and limited advancement opportunities.

Expert Review

The D365 Support Analyst position at EVERSANA presents a unique opportunity for those looking to deepen their IT support skills. With responsibilities centered around daily help desk tasks and user account management, candidates will gain practical experience in a critical area of healthcare technology.

However, the role is not without its challenges. EVERSANA does not offer remote working options, which can be a drawback for many professionals today. the position may involve a high workload, especially during peak user activity periods.

Another consideration is the potential for limited career advancement. While the role provides foundational experience, it may not lead to significant growth opportunities within the company. Those seeking a clear upward trajectory might find this aspect concerning.

According to the company's page, the position is rooted in managing SLAs and providing first-level support, making it essential for candidates to have strong organizational and communication skills. It’s a solid starting point for anyone aiming to build a career in IT support within the healthcare sector.

while the role is beneficial for gaining experience, applicants should weigh the lack of remote work and advancement opportunities against their career goals.