Reservation Agent

Marriott Hotels Resorts

Join Marriott Hotels as a Reservation Agent, handling guest requests and ensuring appropriate room bookings while explaining policies.

Last checked on September 10, 2026. We may earn a commission when you click through.

✓ Opportunity to work with a well-known brand. ✓ Engaging work environment with a focus on customer service. ✓ Potential for career growth within the hospitality industry.

Reservation Agent

Marriott Hotels Resorts

Updated 2 days ago

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الرياض

This position is ideal for those passionate about customer service in hospitality. However, the demanding nature of the job may not appeal to everyone, especially those seeking a work-life balance.

About this role

Join Marriott Hotels as a Reservation Agent, handling guest requests and ensuring appropriate room bookings while explaining policies.

About the Company

Marriott Hotels & Resorts is a global leader in hospitality, known for its diverse range of accommodations and exceptional service.

Key Highlights

✓ Handle reservation requests via phone, fax, and mail.
✓ Ensure guests receive the appropriate room type.
✓ Verify availability and explain policies clearly.
✓ Document special requests from guests.
✓ Work in a dynamic environment within the hospitality industry.

💡 Honest Take: While the role offers a chance to work with a reputable company, the pressure to meet reservation targets can be intense. Expect long hours and a fast-paced environment, which may not be suitable for everyone.

Pros

✓ Opportunity to work with a well-known brand.
✓ Engaging work environment with a focus on customer service.
✓ Potential for career growth within the hospitality industry.

Cons

✗ High-pressure environment with strict targets.
✗ Long hours may affect work-life balance.
✗ Salary not disclosed; compensation details unclear.

Best For: Saudi nationals looking to start or advance their career in the hospitality industry, especially those with strong communication skills.

Watch Out: Be prepared for a high-pressure work environment; this role demands quick decision-making and responsiveness.

Apply for this position →

You'll be redirected to sa.talent.com

Expert Review

The position of Reservation Agent at Marriott offers dive into the hospitality industry. You'll be the first point of contact for guests, which means strong communication and multitasking skills are essential. The job requires handling various requests, and while rewarding, it can be demanding.

Expect to navigate a fast-paced environment where accuracy and efficiency are key. Training is typically thorough, but be ready for long hours, especially during peak seasons. Our research indicates that many employees experience significant stress due to the volume of calls and the need to meet targets.

Those who excel usually have previous experience in customer service roles. Career advancement opportunities are available within Marriott, making it those looking to build a long-term career. If you're considering this role, weigh the pros and cons carefully, especially regarding the work-life balance.

For more details, visit Marriott's job listing page.