Customer Service Representative

Leidos

Assist renters, homebuyers, and homeowners with housing requests while delivering excellent customer service in a busy call center.

Last checked on June 22, 2026. We may earn a commission when you click through.

The position offers a solid opportunity for those looking to enter the customer service field, especially in housing. However, the stressful call center environment may deter some candidates.

✓ Opportunity to help people ✓ Full-time position available ✓ Gain experience in customer service

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Customer Service Representative

Leidos

Updated 15 days ago

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Indianapolis

The position offers a solid opportunity for those looking to enter the customer service field, especially in housing. However, the stressful call center environment may deter some candidates.

About this role

Assist renters, homebuyers, and homeowners with housing requests while delivering excellent customer service in a busy call center.

About the Company

Leidos is a global leader in technology and engineering solutions, specializing in defense, aviation, information technology, and biomedical research.

Key Highlights

✓ Assist customers with housing-related inquiries
✓ Handle customer complaints with care
✓ Work in a high-volume call center environment
✓ Provide exceptional customer service
✓ Full-time employment opportunity

💡 Honest Take: This role is excel in fast-paced environments and enjoy helping others, but it may be challenging for individuals who prefer quieter work settings.

Pros

✓ Opportunity to help people
✓ Full-time position available
✓ Gain experience in customer service
✓ Work with a reputable company

Cons

✗ High-pressure call center environment
✗ Handling upset customers can be challenging
✗ Possibly limited growth opportunities

Best For: This position suits those with strong communication skills and a passion for assisting others, especially in the housing sector.

Watch Out: Be prepared for a fast-paced, potentially stressful atmosphere with a focus on customer complaint resolution.

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What Customers Say

Employees appreciate the supportive team atmosphere but often cite the hectic pace and stress of handling complaints as significant challenges.

Expert Review

In a role like this, customer service skills are paramount. The position demands effective communication and the ability to handle complaints tactfully. With a focus on housing inquiries, employees will need to be resourceful and empathetic.

The call center environment can be hectic, which may not be suitable for everyone. Prospective employees should consider their tolerance for high-pressure situations. that while the role is full-time, the demands may lead to burnout if not managed well.

Leidos is known for its commitment to employee development. However, the opportunities for advancement in this specific role may be limited. Interested candidates should check Leidos' website for further information on employee benefits and growth potential. The official URL for more details is Leidos Careers.