Automotive Customer Service Advisor

Auto Plus Pep Boys

Join Auto Plus Pep Boys as an Automotive Customer Service Advisor to enhance customer engagement through product knowledge and follow-up.

Last checked on September 18, 2026. We may earn a commission when you click through.

✓ Opportunities for growth within the company. ✓ Engaging work environment with diverse customer interactions. ✓ Access to automotive knowledge and training.

Automotive Customer Service Advisor

Auto Plus Pep Boys

Updated 3 hours ago

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Queens

This position is ideal for individuals who thrive in customer-facing roles and are passionate about automotive services. However, the high-pressure environment may not suit everyone, especially those seeking a more relaxed workspace.

About this role

Join Auto Plus Pep Boys as an Automotive Customer Service Advisor to enhance customer engagement through product knowledge and follow-up.

About the Company

Auto Plus Pep Boys is a leading automotive service provider committed to offering high-quality customer service and automotive expertise.

Key Highlights

✓ Engage customers effectively at the service desk and sales floor.
✓ Utilize expert product and service knowledge.
✓ Ensure thorough follow-up and follow-through with customers.
✓ Contribute to business growth across all lines of service.

💡 Honest Take: While the role offers a chance to engage directly with customers, the fast-paced environment can be challenging, especially during peak hours. Be prepared for a demanding workload and potentially long hours amidst constant customer traffic.

Pros

✓ Opportunities for growth within the company.
✓ Engaging work environment with diverse customer interactions.
✓ Access to automotive knowledge and training.

Cons

✗ High-pressure situations during peak hours.
✗ Longer shifts may be required.
✗ Customer service roles can be demanding and stressful.

Best For: Ideal for those with a passion for cars and strong communication skills, particularly recent graduates or individuals seeking a career change.

Watch Out: Expect a fast-paced environment with demanding customer interactions that can lead to stress and burnout.

Apply for this position →

You'll be redirected to talent.com

Expert Review

In the role of Automotive Customer Service Advisor, employees are expected to engage customers directly, which can be both rewarding and challenging. The emphasis on following through with service requests is critical to maintaining customer satisfaction. Customer engagement is a core responsibility, requiring excellent communication skills and a good understanding of automotive products and services.

This position can be particularly rewarding for those who enjoy helping others and solving problems on the spot. Despite the opportunities for growth, the environment can be quite hectic, especially during busy periods. Employees often report that managing time effectively amidst constant customer requests is crucial.

while training is provided, the depth of automotive knowledge expected can sometimes feel overwhelming. New advisors should be prepared for a steep learning curve, especially technical aspects of products and services. For more details on the role, visit the official listing at Talent.com.