Desktop UX & IT Support Specialist

Coppin State University

Coppin State University is hiring a Desktop User Experience Specialist to provide technical support and troubleshoot client systems, requiring a bachelor's in IT and help desk experience.

Last checked on August 13, 2026. We may earn a commission when you click through.

✓ Solid benefits package including health insurance ✓ Opportunity for professional growth ✓ Engaging work environment within a university setting

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Desktop UX & IT Support Specialist

Coppin State University

Updated 1 month ago

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Baltimore Full-Time

This position is a for recent IT graduates, but lack of salary transparency could deter some applicants. It's ideal for those looking to grow in a supportive academic environment.

About this role

Coppin State University is hiring a Desktop User Experience Specialist to provide technical support and troubleshoot client systems, requiring a bachelor's in IT and help desk experience.

About the Company

Coppin State University is a public historically black university in Baltimore, Maryland, offering a range of undergraduate and graduate programs.

Key Highlights

✓ Full-time position with competitive benefits package
✓ Requires bachelor's degree in Information Technology
✓ Collaborative role involving multiple departments
✓ Focus on hardware and software support
✓ Opportunity to enhance user experience

💡 Honest Take: While the role offers a solid starting point for IT professionals, the lack of disclosed salary might indicate lower pay than industry standards. Expect a fast-paced environment with diverse challenges.

Pros

✓ Solid benefits package including health insurance
✓ Opportunity for professional growth
✓ Engaging work environment within a university setting
✓ Hands-on technical support experience

Cons

✗ Salary information not disclosed
✗ May involve high-pressure situations
✗ Limited advancement opportunities without further education
✗ Potentially high workload in peak times

Best For: Tech-savvy individuals with a passion for user support and problem-solving, particularly those with a bachelor's degree in IT.

Watch Out: The role may involve high workloads during peak university activity periods, which can be stressful for new hires.

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You'll be redirected to talents.vaia.com

Expert Review

Coppin State University’s Desktop UX & IT Support Specialist role offers a great entry-level opportunity for IT graduates. With a focus on both hardware and software support, it allows for hands-on experience in a dynamic academic setting. The collaborative nature of the role means you’ll interact with various departments, broadening your understanding of the university’s IT needs.

Despite the appealing aspects, the absence of salary information raises concerns. Candidates might find themselves earning less than expected in a competitive market. the workload can spike during busy times, which could lead to stress for new team members.

It's essential to weigh these factors against your career goals. Overall, this position is those looking to establish their careers in IT support, particularly in educational environments. If you value the chance to grow and learn, this role could provide a solid foundation.

For more information, visit Coppin State University's job listing page.