Client Success Specialist

Knack BPO LLC

Join Knack RCM as a Client Success Specialist, managing client relationships and overseeing claims filing for medical and vision billing.

Last checked on June 20, 2026. We may earn a commission when you click through.

The remote work option makes this position appealing for those seeking flexibility. However, the requirement for specific experience may limit the applicant pool.

✓ Remote work flexibility ✓ Focus on client relations ✓ Engagement in the healthcare sector

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Client Success Specialist

Knack BPO LLC

Updated 1 month ago

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Gardendale Remote Full-Time

The remote work option makes this position appealing for those seeking flexibility. However, the requirement for specific experience may limit the applicant pool.

About this role

Join Knack RCM as a Client Success Specialist, managing client relationships and overseeing claims filing for medical and vision billing.

About the Company

Knack RCM (CS EYE) is a leader in compliance, education, and billing services for healthcare clients across the United States.

Key Highlights

✓ Fully remote position
✓ Two years of medical billing experience required
✓ Strong client relationship management focus
✓ CPOC certification preferred

💡 Honest Take: This role is ideal for those with a background in medical billing who enjoy client interaction and managing claims processes.

Pros

✓ Remote work flexibility
✓ Focus on client relations
✓ Engagement in the healthcare sector
✓ Opportunity for professional growth

Cons

✗ Requires specific billing experience
✗ CPOC certification preferred but not mandatory
✗ Potentially limited to mid-level candidates

Best For: Ideal for individuals who enjoy remote work and have experience in healthcare billing and client management.

Watch Out: Candidates should be prepared for a competitive application process due to the specific experience required.

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What Customers Say

Workers appreciate the remote flexibility and the focus on client relationships, though some note the specific experience requirements as a challenge.

Expert Review

If you're looking to enter the healthcare billing sector, the Client Success Specialist role at Knack RCM offers a great opportunity. This position requires two years of experience specifically in optometry or ophthalmology billing, ensuring candidates are well-versed in the field. The ability to work remotely adds significant appeal for those seeking flexibility in their work environment.

Notably, the role emphasizes building and maintaining strong client relationships. This aspect is crucial, as understanding client needs can greatly impact billing success and overall satisfaction. The company is known for its commitment to compliance, which is a vital component in healthcare billing.

However, the preference for CPOC certification may deter some applicants. While it's not a strict requirement, having this certification could enhance your candidacy. Overall, this role is a strong fit for those who have relevant experience and are eager to support clients in complexities of medical billing. For more information, visit their official job listing at Knack BPO.