Senior Customer Service Representative

Cpl Resources

This role involves acting as the main contact for customers in the motor industry's workshop department, ensuring high service standards and effective communication.

Last checked on June 11, 2026. We may earn a commission when you click through.

A great opportunity for seasoned professionals looking to leverage their experience in customer service within the motor sector in Kildare.

✓ Full-time onsite role in a vibrant team environment ✓ Opportunity to engage directly with customers ✓ Focus on customer satisfaction and service excellence

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Senior Customer Service Representative

Cpl Resources

Updated 2 months ago

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Kildare On-site Full-Time

A great opportunity for seasoned professionals looking to leverage their experience in customer service within the motor sector in Kildare.

About this role

This role involves acting as the main contact for customers in the motor industry's workshop department, ensuring high service standards and effective communication.

About the Company

Cpl Resources is a recruitment agency focused on connecting talent with opportunities across various sectors, including motor and customer service.

Key Highlights

✓ Primary customer contact in the workshop department
✓ Plan and communicate service schedules effectively
✓ Maximise workshop capacity and manage appointments
✓ Upsell products and services to enhance customer experience
✓ Strong emphasis on customer satisfaction and relationship building

💡 Honest Take: This position is ideal for those with solid experience in both customer service and the motor industry, but may not suit candidates lacking the requisite background.

Pros

✓ Full-time onsite role in a vibrant team environment
✓ Opportunity to engage directly with customers
✓ Focus on customer satisfaction and service excellence
✓ Potential for career growth within the motor industry

Cons

✗ Requires prior experience in both motor and customer service fields
✗ Onsite work may not appeal to those seeking remote opportunities
✗ Fast-paced environment could be challenging for some

Best For: Ideal for candidates who thrive in customer-focused roles and have a background in automotive service.

Watch Out: Be prepared for a dynamic role with high expectations for service delivery and communication.

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Expert Review

This position as a Senior Customer Service Representative is pivotal within the workshop department of a Kildare-based motor client. Acting as the main contact, you will ensure that service standards are met and customers are kept informed throughout the process. Experience in the motor industry combined with customer service expertise is essential.

The role demands strong organisational skills to manage service schedules, appointments, and workshop capacity effectively. Upselling products will be part of your responsibility, so a sales-oriented mindset is beneficial. Customer satisfaction is a key focus, requiring you to build relationships and ensure that each service meets the client's expectations.

This role about managing tasks; it's about fostering a positive experience for customers in a fast-paced environment. Attention to detail is crucial, especially when coordinating CVRT bookings and managing customer records. Prospective candidates should be prepared for a hands-on role that emphasizes timely communication and relationship management.

While this opportunity is attractive for those with the right background, it may not suit individuals without significant experience in the motor or customer service sectors. Those who thrive on direct customer interaction and enjoy a busy workshop environment will find this role rewarding. For more information, visit the official listing at Cpl Resources' page.