Bilingual Quality Analyst & CX Insights

TP in Dublin is looking for a Bilingual Quality Analyst to audit agent performance, provide feedback, and enhance training and quality reporting.

Last checked on September 5, 2026. We may earn a commission when you click through.

✓ Opportunity to influence quality and training. ✓ Bilingual skills are highly valued. ✓ Collaborative work environment with Team Leaders.

Bilingual Quality Analyst & CX Insights

Updated 57 minutes ago

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You'll be redirected to ie.talent.com

Dublin

This position is ideal for detail-oriented individuals who thrive under pressure. However, the lack of disclosed salary may deter some applicants, making it less who prioritise financial transparency.

About this role

TP in Dublin is looking for a Bilingual Quality Analyst to audit agent performance, provide feedback, and enhance training and quality reporting.

About the Company

TP is a leading provider of customer service solutions, focused on improving client relationships and operational excellence.

Key Highlights

✓ Audit agent performance and provide actionable feedback.
✓ Identify trends to drive continuous improvement.
✓ Collaborate with Team Leaders for enhanced training content.
✓ Serve as the quality point of contact for the operational team.

💡 Honest Take: While the role offers a chance to impact quality directly, the workload can be intense with high expectations for performance metrics. It's essential to be prepared for a fast-paced environment that may not suit everyone.

Pros

✓ Opportunity to influence quality and training.
✓ Bilingual skills are highly valued.
✓ Collaborative work environment with Team Leaders.

Cons

✗ Salary not disclosed, which may limit interest.
✗ High performance expectations can lead to stress.
✗ Role requires constant monitoring of agent metrics.

Best For: Bilingual professionals in Dublin looking to make a tangible impact in a customer service setting.

Watch Out: The role may involve high-pressure situations with tight deadlines, which might not be suitable for everyone.

Apply for this position →

You'll be redirected to ie.talent.com

Expert Review

In this role, you will be deeply involved in monitoring and enhancing agent performance. TP in Dublin prioritises quality in customer interactions, making this position crucial. You'll need to be proactive in identifying trends and suggesting improvements.

The collaborative nature with Team Leaders can foster a positive work culture, but be aware that performance metrics will be closely scrutinised. The lack of salary transparency could be a back, especially for candidates who value financial clarity in job listings. Understanding the expectations and workload before applying is essential, as the position may require dealing with constant feedback loops and performance assessments.

If you thrive in s and enjoy making a difference, this could be a rewarding opportunity. Overall, while the role offers a chance to contribute to quality and performance improvements, potential applicants should consider whether they can align with TP's performance-driven culture. More information can be found on the official job listing page: Talent.com.