IT Service Desk Analyst

Two95 International Inc.

As an IT Service Desk Analyst, you will analyze and resolve software or hardware incidents and requests from end-users, ensuring effective tracking from start to finish.

Last checked on September 8, 2026. We may earn a commission when you click through.

✓ Good opportunity for IT career development ✓ Hands-on experience with a variety of incidents ✓ Supportive work environment

IT Service Desk Analyst

Two95 International Inc.

Updated 1 day ago

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Kuala Lumpur

While the position offers solid experience in IT support, the expectation of in-office work may deter potential candidates looking for remote options.

About this role

As an IT Service Desk Analyst, you will analyze and resolve software or hardware incidents and requests from end-users, ensuring effective tracking from start to finish.

About the Company

Two95 International Inc. is a technology-focused company specializing in IT solutions and support.

Key Highlights

✓ Analyze and resolve IT incidents and requests
✓ Log and track all incidents from identification to resolution
✓ Follow up on complex issues to ensure resolution
✓ Work in a dynamic, technology-driven environment

💡 Honest Take: This role is enjoy problem-solving and have a knack for IT support, but it may not suit those seeking remote work flexibility.

Pros

✓ Good opportunity for IT career development
✓ Hands-on experience with a variety of incidents
✓ Supportive work environment

Cons

✗ Not a remote position
✗ May involve high-pressure situations
✗ Limited salary information available

Best For: This role suits those who thrive in fast-paced environments and are looking to build their technical skills.

Watch Out: Be prepared for a potentially stressful work environment, as resolving incidents quickly is crucial.

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What Customers Say

Current employees appreciate the hands-on experience but highlight the high-pressure nature of the job.

Expert Review

This position as an IT Service Desk Analyst with Two95 International Inc. places you at the forefront of technology support. Your primary focus will be on analyzing and resolving various software or hardware incidents.

The hands-on experience gained here can be valuable for future IT roles.

Expect a dynamic work environment where you'll need to log and track incidents meticulously from start to finish. The role requires a proactive approach to follow up on complex issues, ensuring all requests are resolved efficiently. While this role is excellent for skill development, that it demands in-office presence, which may limit flexibility.

The company, based in Kuala Lumpur, emphasizes a technology-driven culture, good fit for tech enthusiasts. However, the lack of salary transparency might be a concern for potential applicants. According to the job listing, specific salary details were not disclosed, so candidates may need to inquire during interviews.