Customer Service Lead

UpGrowth HR Sdn. Bhd.

The Customer Service Lead oversees the team to meet service and sales KPIs, ensuring outstanding customer experiences from pre-sales to after-sales.

Last checked on September 9, 2026. We may earn a commission when you click through.

✓ Opportunity to lead and develop a team. ✓ Engagement with customers at all stages. ✓ Impactful role in enhancing customer satisfaction.

Customer Service Lead

UpGrowth HR Sdn. Bhd.

Updated 1 day ago

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Kuala Lumpur

This role is ideal for experienced leaders in customer service looking to make a significant impact. However, the pressure to meet KPIs may not suit everyone, especially those preferring a laid-back environment.

About this role

The Customer Service Lead oversees the team to meet service and sales KPIs, ensuring outstanding customer experiences from pre-sales to after-sales.

About the Company

UpGrowth HR Sdn. Bhd. specializes in human resource solutions, focusing on enhancing workforce effectiveness.

Key Highlights

✓ Lead a dynamic customer service team.
✓ Drive achievement of service and sales KPIs.
✓ Enhance customer experiences throughout the journey.
✓ Coaching opportunities for team development.
✓ Collaborative environment fostering teamwork.

💡 Honest Take: Management may impose strict KPIs that could lead to high-pressure situations for the team. It's crucial to be prepared for a fast-paced environment where customer satisfaction is paramount.

Pros

✓ Opportunity to lead and develop a team.
✓ Engagement with customers at all stages.
✓ Impactful role in enhancing customer satisfaction.
✓ Supportive company culture at UpGrowth HR.

Cons

✗ High-pressure environment due to KPIs.
✗ Potential for long hours depending on team demands.
✗ Limited salary transparency.

Best For: This position is tailored for those with a strong background in customer service and a passion for team development.

Watch Out: The role demands constant monitoring of KPIs, which may lead to a stressful atmosphere for some.

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What Customers Say

Workers appreciate the leadership opportunities but note the high-pressure environment from KPI demands.

Expert Review

In the position of Customer Service Lead, you'll be at the forefront of managing a customer service team dedicated to excellence. The emphasis on KPIs suggests a results-driven culture, which can be a double-edged sword; while it fosters high performance, it may also create stress for team members. Our team noted that the lack of salary transparency can be a concern for potential applicants; be prepared to negotiate once offers are made.

the role requires adaptability, as the customer service landscape is always evolving. According to the official listing on UpGrowth HR's site, this position is not remote, which could be a limitation for some candidates.