Assistant Manager - Client Support & Commercial Operations

Straive

This role focuses on leading client support and evolving the support desk into a high-performing consultative operation while coaching agents.

Last checked on September 2, 2026. We may earn a commission when you click through.

✓ Opportunity for professional growth ✓ Impact on team evolution and client relations ✓ Flexible work environment

Assistant Manager - Client Support & Commercial Operations

Straive

Updated 4 days ago

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Parañaque Hybrid

This role is ideal for experienced leaders in customer support looking to make a significant impact. However, the lack of salary details may deter some applicants who prioritize compensation transparency.

About this role

This role focuses on leading client support and evolving the support desk into a high-performing consultative operation while coaching agents.

About the Company

Straive is a company dedicated to providing innovative solutions in client support and commercial operations.

Key Highlights

✓ Hybrid work setup: 2x a week onsite
✓ Lead a team focused on client support
✓ Transition to a consultative customer support model
✓ Opportunity to coach and mentor support agents

💡 Honest Take: While this position offers a chance to shape a high-performing team, the hybrid setup may not suit those who prefer full remote work. the focus on evolving processes means you'll need to be adaptable and proactive.

Pros

✓ Opportunity for professional growth
✓ Impact on team evolution and client relations
✓ Flexible work environment

Cons

✗ No salary information disclosed
✗ Hybrid work may not appeal to everyone
✗ High expectations for team performance

Best For: Professionals in customer support looking to advance their careers and influence operational change.

Watch Out: The lack of disclosed salary may be a red flag for candidates focused on compensation.

Apply for this position →

You'll be redirected to ph.talent.com

Expert Review

In this role, the emphasis is on transforming the support desk into a consultative operation. This means candidates must be prepared for a hands-on leadership position that requires both strategic thinking and operational management. Coaching and mentoring support agents will be key, so experience in team development is critical.

The hybrid setup allows flexibility, but that candidates will need to be onsite twice a week in Parañaque. This could be a disadvantage for those wishing to work fully remotely. the absence of salary information raises questions about compensation expectations, which may limit interest from potential applicants.

Overall, this position offers a unique opportunity for those who enjoy leading teams and implementing change in client support operations. However, the expectations for performance and adaptability are high, and it may not suit everyone, especially those looking for clear compensation details.