Policy Retentions Expert

Oneplan.co.za

Oneplan is hiring a Retentions Specialist to assist policyholders with Health or Gap Cover cancellations, focusing on needs analysis and retention strategies.

Last checked on August 28, 2026. We may earn a commission when you click through.

✓ Direct impact on customer satisfaction ✓ Chance to enhance negotiation skills ✓ Performance-based incentives

Policy Retentions Expert

Oneplan.co.za

Updated 10 days ago

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Gauteng

This position is ideal for individuals who thrive in sales-oriented environments and enjoy working directly with clients. However, the pressure of meeting targets may not suit everyone.

About this role

Oneplan is hiring a Retentions Specialist to assist policyholders with Health or Gap Cover cancellations, focusing on needs analysis and retention strategies.

About the Company

Oneplan.co.za is a prominent provider of health and gap insurance solutions in South Africa, dedicated to client-focused services.

Key Highlights

✓ Engage with clients considering policy cancellations
✓ Conduct needs analysis and handle objections
✓ Target-driven role with performance-based compensation
✓ Work in a dynamic team environment
✓ Opportunity to positively impact customer retention

💡 Honest Take: The target-driven nature of this role can lead to high pressure, especially in handling objections from clients. It's essential to be prepared for intense conversations and to be adaptable in your approach.

Pros

✓ Direct impact on customer satisfaction
✓ Chance to enhance negotiation skills
✓ Performance-based incentives
✓ Supportive team environment

Cons

✗ High-pressure sales targets
✗ Potentially challenging client interactions
✗ No disclosed salary information
✗ Limited career advancement details

Best For: Sales-oriented professionals in Gauteng looking for a role in the insurance sector with a focus on client retention.

Watch Out: Expect a demanding work pace with high expectations for performance metrics and client engagement.

Apply for this position →

You'll be redirected to za.talent.com

Expert Review

This role at Oneplan requires a proactive approach to customer engagement, as the focus is on retaining policies that clients may want to cancel. It demands strong communication skills and the ability to handle objections effectively. Given the absence of salary details, candidates should inquire about compensation during the interview process.

The company's commitment to client service can be a double-edged sword; while it fosters a supportive environment, the pressure to meet targets may create stress. Our team found that employees appreciate the camaraderie but sometimes struggle with the intensity of performance expectations. If you're considering applying, be ready to showcase your negotiation skills and be adaptable to various client personalities.

This role is those who can handle high-pressure situations without compromising customer service quality. According to Oneplan's page, the focus is on aligning retention strategies with client needs, making empathy and understanding crucial in this role.