Infrastructure Support Specialist
EPIC Epicor Software
Provide remote technical support and troubleshooting for hardware, peripherals, and network environments in automotive and retail operations.
Last checked on June 13, 2026. We may earn a commission when you click through.
The Infrastructure Support Specialist position offers work remotely while addressing technical challenges in a dynamic environment.
Infrastructure Support Specialist
EPIC Epicor Software
Updated 10 days agoYou'll be redirected to epicorsoftware.wd5.myworkdayjobs.com
The Infrastructure Support Specialist position offers work remotely while addressing technical challenges in a dynamic environment.
About this role
Provide remote technical support and troubleshooting for hardware, peripherals, and network environments in automotive and retail operations.
About the Company
Epicor Software specializes in providing enterprise resource planning software solutions for various industries, including retail and manufacturing.
Key Highlights
- ✓ Remote work flexibility
- ✓ Focus on customer service and technical expertise
- ✓ Involvement in diagnosing and resolving hardware issues
- ✓ Opportunity to support upgrades and seamless operations
💡 Honest Take: This role is ideal for tech-savvy individuals who excel in customer service but may not suit those without strong troubleshooting skills.
Pros
- ✓ Remote work opportunity
- ✓ Focus on customer satisfaction
- ✓ Variety of technical challenges
- ✓ Potential for career growth
Cons
- ✗ Requires strong technical knowledge
- ✗ High-pressure troubleshooting environment
- ✗ Limited in-person interaction with teams
Best For: Ideal for those looking to advance their career in tech support while enjoying the flexibility of remote work.
Watch Out: Be prepared for a fast-paced environment that requires quick problem-solving skills and effective communication.
You'll be redirected to epicorsoftware.wd5.myworkdayjobs.com
Expert Review
At Epicor Software, the Infrastructure Support Specialist role is centered around delivering exceptional remote technical support. This position requires a solid understanding of hardware and networking fundamentals, making it vital for candidates to possess strong troubleshooting abilities. The focus on customer service means you'll need to communicate complex issues clearly to clients, ensuring they feel supported throughout the process.
This job is well-suited for tech enthusiasts who enjoy working remotely and tackling diverse challenges. You'll be involved in diagnosing and resolving issues across various customer environments, enhancing your skills and experience significantly. However, the high-pressure nature of troubleshooting can be demanding, so it's essential to remain composed in stressful situations.
While this position offers a rewarding career path, it's not a fit for everyone. Those lacking in technical expertise or a customer-oriented mindset may find it challenging. The remote format does limit in-person collaboration, which some may find isolating. Overall, if you're passionate about technology and customer service, this role presents a valuable opportunity to grow in the tech support field. For more information, visit Epicor's official page.
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