*Job Summary:** We are seeking an energetic, detail-oriented, and client-focused Customer Service Agent to play a key role in our Timeshare Exit & Consulting Company. In this hands-on position, you will manage the full lifecycle of timeshare cancellation services and credit repair processes—from initial client intake through successful resolution—while delivering exceptional service that builds trust and drives satisfaction. Your dedication to efficiency, clear communication, and problem-solving will directly support our clients and contribute to the company’s reputation as a trusted leader in the timeshare exit industry. This is a fantastic opportunity to join a dynamic, growing team in a professional downtown Orlando environment. *Key Responsibilities:Manage timeshare exit cases from start to finish: client intake, document collection, process coordination, updates, and final resolutionHandle credit repair services for clients: intake, credit file review coordination, dispute preparation support, and progress trackingServe as the primary point of contact for clients via phone, email, and CRM, building strong relationships and ensuring high satisfactionTrack and update client progress in ZOHO CRM (or similar), maintaining accurate records and timely follow-upsMonitor customer reviews, conduct quality assurance checks, and address feedback to continuously improve the client experienceCollaborate with sales, management, and finance teams to ensure seamless service delivery and resolve any issues quicklyAssist with new client onboarding, answering questions, setting expectations, and guiding clients through the processMaintain organized records, prepare client updates, and support compliance with all ethical and regulatory standards in timeshare cancellation and credit repair servicesContribute to a positive, efficient office environment (including light administrative support as needed)*Requirements / Qualifications:1–3+ years of customer service experience (timeshare, real estate, finance, credit repair, or consulting preferred)Strong communication and interpersonal skills with a genuine passion for helping clientsDetail-oriented with excellent organizational and multitasking abilitiesComfortable using CRM systems (ZOHO, Salesforce, or similar) for client tracking and documentationAnalytical mindset to review client situations and coordinate effective solutionsAbility to thrive in a fast-paced environment and adapt to changing prioritiesHigh integrity and trustworthiness when handling sensitive client and financial informationSpanish bilingual a plus (many clients are Spanish-speaking)High school diploma or equivalent required; additional education in business, finance, or customer service a bonus*What We Offer:Competitive hourly pay: $21.00 per hourFull-time schedule: Monday–Friday, 9:00 AM – 6:00 PMPerformance bonuses tied to client satisfaction, case completion efficiency, and review scoresOpportunity to grow within a reputable, A+ BBB-rated timeshare exit leader with nationwide trustProfessional downtown Orlando highrise office environmentSupportive, performance-driven team culture focused on real client results and company growthDedicated parking space in downtown parking garage.*How to Apply: Submit your resume and a short note describing your customer service experience, especially any work with timeshare, real estate, credit repair, or client process management. Email to [email protected] (reference “Customer Service Agent – Indeed”). Serious candidates only – this is a high-impact client-facing role. Pay: $21.00 per hour Benefits 401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insurance Work Location: In person