Air Export Customer Service Representative

CMA CGM Group

This role involves overseeing freight tracking, maintaining communication with transport companies, and ensuring shippers and consignees are informed of any issues.

Last checked on September 14, 2026. We may earn a commission when you click through.

✓ Opportunity to work with a global leader in logistics ✓ Engaging and fast-paced work environment ✓ Chance to develop strong communication skills

Air Export Customer Service Representative

CMA CGM Group

Updated 10 days ago

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Memphis

This position is ideal for detail-oriented individuals who thrive under pressure and enjoy problem-solving. However, the demands of the role may not suit everyone, particularly those seeking a more balanced work environment.

About this role

This role involves overseeing freight tracking, maintaining communication with transport companies, and ensuring shippers and consignees are informed of any issues.

About the Company

CMA CGM Group is a leading global player in the shipping and logistics industry, dedicated to providing innovative and efficient services.

Key Highlights

✓ Manage freight visibility through tracking and tracing
✓ Liaise with airlines and trucking companies
✓ Ensure timely communication with shippers and consignees
✓ Focus on service completion and problem resolution

💡 Honest Take: While the position offers a chance to work in a expect high-pressure situations with tight deadlines. The workload can be heavy, especially during peak seasons, which might not be highlighted in the job description.

Pros

✓ Opportunity to work with a global leader in logistics
✓ Engaging and fast-paced work environment
✓ Chance to develop strong communication skills

Cons

✗ High-pressure situations with tight deadlines
✗ Potentially heavy workload during peak times
✗ Limited flexibility in work hours

Best For: This role is designed for professionals seeking a challenging position in customer service within the shipping industry.

Watch Out: Be prepared for a demanding workload, especially during busy shipping periods, which can lead to increased stress levels.

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Expert Review

In the role of Air Export Customer Service Representative II at CMA CGM Group, employees are tasked with ensuring that freight is tracked and traced accurately. This position is essential for maintaining the flow of information between shippers, consignees, and transportation partners. Employees often face high demands, particularly during peak shipping seasons, which can lead to increased stress.

The company emphasizes customer service excellence, which requires representatives to stay proactive in communication. While the opportunity for professional growth is significant, individuals should be aware that the workload can be heavy, especially when unexpected issues arise. This can create a challenging environment that may not suit everyone.

CMA CGM Group is regarded for its global presence in the shipping industry, but employees have noted that the expectations can be steep. It’s crucial for potential applicants to consider their ability to handle pressure and maintain effective communication under challenging conditions. For those who thrive in such environments, this role could be a step.

More details can be found on their official site.