Clienteling & CRM Lead

Confidential Company

A leading luxury retail company in Dubai is seeking a CRM/Data Lead to unify customer data across stores and enhance client engagement through targeted campaigns.

Last checked on September 16, 2026. We may earn a commission when you click through.

✓ Opportunities to lead innovative client engagement strategies ✓ Collaborate with a high-end luxury brand ✓ Potential for career growth in a competitive environment

Clienteling & CRM Lead

Confidential Company

Updated 6 days ago

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دبي

This position is ideal for experienced CRM professionals looking to make an impact in luxury retail. However, the lack of disclosed salary may deter some candidates seeking transparency in compensation.

About this role

A leading luxury retail company in Dubai is seeking a CRM/Data Lead to unify customer data across stores and enhance client engagement through targeted campaigns.

About the Company

The company is a prominent player in the luxury retail sector, focusing on exceptional client experiences and data-driven marketing strategies.

Key Highlights

✓ Lead data unification efforts from multiple POS systems
✓ Implement targeted marketing campaigns via WhatsApp and email
✓ Develop RFM segmentation strategies
✓ Set data capture targets to improve customer insights
✓ Enhance client engagement and retention strategies

💡 Honest Take: While the role offers a significant opportunity to shape customer engagement, expect a challenging environment with high expectations for data accuracy and campaign effectiveness. The need for meticulous data management may add pressure.

Pros

✓ Opportunities to lead innovative client engagement strategies
✓ Collaborate with a high-end luxury brand
✓ Potential for career growth in a competitive environment

Cons

✗ Salary not disclosed, which may limit applicant interest
✗ High-pressure role requiring meticulous attention to detail
✗ Expectation for quick results in data-driven campaigns

Best For: Ideal for data-driven marketers with a strong background in CRM systems and a knack for customer engagement strategies.

Watch Out: The role demands thorough data management, and those without strong organizational skills may struggle to meet expectations.

Apply for this position →

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Expert Review

This role presents lead CRM initiatives at a prestigious company in Dubai's luxury retail market. The emphasis on data unification from multiple POS systems means candidates must possess advanced skills in data management and segmentation. Expect high standards executing clienteling programs, particularly through channels like WhatsApp Business.

A strong understanding of customer engagement metrics and the ability to interpret RFM segmentation will be crucial in this position. Given the competitive nature of luxury retail, those who excel in fast-paced settings will thrive. However, the role may not suit everyone; the pressure to deliver immediate results could be for some.

Overall, this is a significant step for professionals aiming to enhance their portfolio in a high-end context. For more details, visit the official listing at talent.com.