SSE Application Production Support
ZettaMine Labs Pvt. Ltd.
ZettaMine Labs Pvt Ltd is seeking L2/L3 Application Support Engineers for 24x7 production environments, focusing on ITIL processes and advanced SQL.
Last checked on September 16, 2026. We may earn a commission when you click through.
SSE Application Production Support
ZettaMine Labs Pvt. Ltd.
Updated 2 days agoYou'll be redirected to in.talent.com
This position is ideal for experienced IT professionals ready to tackle the challenges of application support. However, the commitment to a 24x7 schedule may not appeal to everyone, particularly those seeking work-life balance.
About this role
ZettaMine Labs Pvt Ltd is seeking L2/L3 Application Support Engineers for 24x7 production environments, focusing on ITIL processes and advanced SQL.
About the Company
ZettaMine Labs Pvt Ltd is a technology company specializing in IT solutions and application support services.
Key Highlights
- ✓ 24x7 production environment support
- ✓ Expertise in ITIL processes
- ✓ Advanced SQL skills required
- ✓ Incident and problem management focus
- ✓ Proficiency in ServiceNow/ITSM
💡 Honest Take: While the role promises exposure to ITIL and SQL, the demands of a 24x7 environment can lead to burnout without adequate support. New hires may find the learning curve steep, especially in troubleshooting complex issues.
Pros
- ✓ Strong focus on professional development
- ✓ Exposure to real-time problem-solving
- ✓ Opportunity to work with advanced technologies
Cons
- ✗ Demanding 24x7 work schedule
- ✗ High-pressure environment
- ✗ Limited salary transparency
Best For: Tech-savvy individuals with a background in IT support and a willingness to work in a high-pressure environment.
Watch Out: The 24x7 schedule can be challenging, leading to potential burnout without proper management support.
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What Customers Say
Employees appreciate the learning opportunities but express concerns about the demanding work hours and high-stress levels.
Expert Review
The role at ZettaMine Labs requires a strong foundation in ITIL and SQL, with the expectation of managing incidents in a critical production environment. Applicants should be prepared for a rigorous on-call schedule that demands quick thinking and effective problem-solving skills. Our team noted that while the opportunity offers significant professional growth, the lack of salary transparency could be a deterrent for many.
Candidates may want to clarify compensation expectations early in the interview process to avoid surprises. the environment can be quite intense, with a high volume of incidents requiring resolution. This might not be suitable for everyone, especially those who prefer a more balanced work-life approach.
It's essential to evaluate if the fast-paced nature aligns with your personal career goals and lifestyle.
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