Deputy Manager - Customer Service and Order Management
Thermo Fisher Scientific · Mumbai
15 days ago
→
Support Delivery Manager
Xebia
Xebia seeks an experienced Support Delivery Manager to lead global application support teams and drive ITIL-based service operations.
Last checked on September 9, 2026. We may earn a commission when you click through.
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✓ Leadership role with global exposure
✓ Focus on ITIL best practices
✓ Opportunity to work with innovative teams
Pune
This position is ideal for seasoned professionals in IT service management looking for leadership opportunities. However, the lack of disclosed salary may deter some candidates.
About this role
Xebia seeks an experienced Support Delivery Manager to lead global application support teams and drive ITIL-based service operations.
About the Company
Xebia is a leading consulting firm specializing in software development and IT solutions, known for innovative approaches.
Key Highlights
- ✓ Lead global application support teams
- ✓ Drive ITIL-based service operations
- ✓ Focus on Application Managed Services
- ✓ Collaborate with cross-functional teams
💡 Honest Take: The role may come with high expectations for performance and adaptability in a fast-paced environment. Applicants should prepare for a demanding workload and a competitive team culture.
Pros
- ✓ Leadership role with global exposure
- ✓ Focus on ITIL best practices
- ✓ Opportunity to work with innovative teams
Cons
- ✗ Salary not disclosed
- ✗ High performance expectations
- ✗ Potential for a demanding work environment
Best For: IT managers and service delivery professionals seeking a leadership role in a dynamic consulting environment.
Watch Out: The competitive nature of the role may lead to high-pressure situations, which could be challenging for some.
Apply for this position →
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What Customers Say
Feedback from employees highlights a dynamic work environment but points to high expectations and workload.
Expert Review
In the competitive landscape of IT services, Xebia's Support Delivery Manager role demands a blend of technical expertise and leadership. Applicants should expect rigorous performance standards, aligning with ITIL frameworks to enhance service delivery. This position offers global exposure, ideal for those looking to make a significant impact in application support.
However, the absence of salary disclosures could lead to uncertainty for potential candidates. It’s crucial to prepare for a potentially demanding workload that requires adaptability and resilience. Customer service and internal collaboration will also play a vital role in your success.
Overall, this position is suited for those who thrive in high-stakes environments and are looking for a challenge.
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