ITIL Service Management Lead

Children’s Health Ireland Jobs

Children’s Health Ireland is seeking an IT Service Management professional to enhance ITIL practices and improve service quality in Digital Health.

Last checked on September 26, 2026. We may earn a commission when you click through.

✓ Opportunity to lead in a meaningful sector ✓ Focus on continuous improvement ✓ Collaboration with diverse teams

ITIL Service Management Lead

Children’s Health Ireland Jobs

Updated 1 day ago

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Dublin

This position offers a strong opportunity for ITIL professionals looking to make a significant impact in healthcare. However, the demands of the role may not suit everyone, particularly those seeking a more relaxed pace.

About this role

Children’s Health Ireland is seeking an IT Service Management professional to enhance ITIL practices and improve service quality in Digital Health.

About the Company

Children’s Health Ireland is dedicated to providing high-quality health services for children across Ireland.

Key Highlights

✓ Lead the implementation of ITIL practices
✓ Focus on Incident, Change, Problem, and Request Management
✓ Collaborate with operational teams to enhance service delivery
✓ Drive continuous improvement and standardisation

💡 Honest Take: The role seems promising, but be prepared for a potentially high-pressure environment where expectations for service quality are significant. Balancing multiple priorities can be challenging.

Pros

✓ Opportunity to lead in a meaningful sector
✓ Focus on continuous improvement
✓ Collaboration with diverse teams

Cons

✗ Potentially high-pressure environment
✗ Expectations for fast-paced service delivery
✗ Limited work-life balance may be a concern

Best For: Individuals with a strong background in ITIL frameworks and a desire to enhance service quality in a healthcare setting.

Watch Out: The role's demands may lead to burnout if not managed properly, especially given the focus on continuous improvement in a healthcare environment.

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Expert Review

The ITIL Service Management Lead role at Children’s Health Ireland requires a understanding of ITIL practices, aimed at enhancing service delivery in a healthcare context. Collaboration with operational teams is essential, which can lead to varying dynamics depending on departmental priorities. Continuous improvement is a key focus, pushing the successful candidate to drive initiatives that may sometimes clash with existing workflows.

While this is a crucial aspect of the role, it could lead to resistance from staff used to traditional processes. Given the absence of disclosed salary information, candidates should approach discussions about compensation with caution, as expectations might vary widely. The company's commitment to high-quality care adds a rewarding element to the position, but it also places significant pressure on achieving results.

Ultimately, this role is those who are adaptable and eager to thrive in a fast-paced, mission-driven environment. For more details, refer to the job listing on Children’s Health Ireland Jobs.