Customer Service Representative

RXO

As a Customer Service Representative at RXO, you'll assist customers via phone and email, handle complaints, and manage delivery orders.

Last checked on September 24, 2026. We may earn a commission when you click through.

✓ Engage directly with customers and build relationships. ✓ Opportunities for problem-solving and critical thinking. ✓ Experience in a growing logistics company.

Customer Service Representative

RXO

Updated 17 hours ago

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Obetz

This position is suitable for individuals who thrive in fast-paced environments and enjoy direct customer interaction. However, it may not be ideal for those looking for a structured work-life balance.

About this role

As a Customer Service Representative at RXO, you'll assist customers via phone and email, handle complaints, and manage delivery orders.

About the Company

RXO is a logistics company focused on providing innovative transportation solutions.

Key Highlights

✓ Assist customers and partners through phone and email.
✓ Handle customer complaints professionally.
✓ Monitor delivery routes and manage order changes.

💡 Honest Take: While the role offers a chance to engage with customers, be prepared for potential high call volumes and pressure during peak hours. Employees often mention the need for quick problem-solving skills, which can be stressful without adequate support.

Pros

✓ Engage directly with customers and build relationships.
✓ Opportunities for problem-solving and critical thinking.
✓ Experience in a growing logistics company.

Cons

✗ High-pressure environment during busy periods.
✗ Potentially limited support during peak times.
✗ No information on salary or benefits.

Best For: Ideal for those with strong communication skills who enjoy resolving issues and helping customers.

Watch Out: The role may involve high call volumes, which can lead to stress if not managed well.

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Expert Review

This Customer Service Representative position at RXO requires a proactive approach to customer inquiries. Employees must navigate various issues while maintaining a calm demeanor, which is crucial in high-pressure situations. The lack of disclosed salary information could deter some applicants, as compensation is a significant factor in job satisfaction.

Customer feedback often points to an intense work environment, especially during peak delivery times. This role demands quick thinking and effective communication skills to resolve complaints swiftly. The upside is the opportunity to make a direct impact on customer satisfaction, which can be rewarding.

Overall, RXO provides a solid platform for those looking to grow in the customer service field, but potential candidates should weigh the demands of the role against their personal work preferences. More details about the position can be found on their listing page.