US Healthcare Support Specialist

CXP are now part of the Huntswood Group

Huntswood is seeking a Customer Services Advisor to assist US customers with healthcare inquiries via calls and emails, requiring at least one year of customer service experience.

Last checked on September 27, 2026. We may earn a commission when you click through.

✓ Valuable entry-level experience ✓ Opportunities for advancement ✓ Supportive team environment

US Healthcare Support Specialist

CXP are now part of the Huntswood Group

Updated 1 day ago

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Durban

This position is suitable for entry-level candidates looking to build a career in healthcare support. However, the lack of salary information is a downside for those seeking clear compensation details.

About this role

Huntswood is seeking a Customer Services Advisor to assist US customers with healthcare inquiries via calls and emails, requiring at least one year of customer service experience.

About the Company

CXP is now part of the Huntswood Group, a company known for providing customer service solutions.

Key Highlights

✓ Work in a fast-paced environment
✓ Engage with customers through calls and emails
✓ Provide empathetic support in healthcare inquiries
✓ Opportunity for career growth within a reputable company
✓ No remote work available

💡 Honest Take: While the role offers valuable customer service experience, the lack of remote work may deter some candidates. the emphasis on empathetic communication suggests high emotional demands, which could be challenging in a fast-paced setting.

Pros

✓ Valuable entry-level experience
✓ Opportunities for advancement
✓ Supportive team environment

Cons

✗ No remote work option
✗ Salary not disclosed
✗ High emotional labour required

Best For: Ideal for those passionate about helping others and who thrive in fast-paced environments, particularly in Durban.

Watch Out: Potential applicants should be aware of the high emotional demands of the role and the absence of remote work options.

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What Customers Say

Workers appreciate the supportive team culture but note the high emotional demands of the role.

Expert Review

This role as a US Healthcare Support Specialist at Huntswood offers an exciting entry point into the healthcare industry. The focus on empathy means you'll need to handle sensitive inquiries, which can be both rewarding and challenging. Unlike other customer service roles, this position emphasizes healthcare, unique opportunity for those interested in this sector.

The lack of disclosed salary can be a red flag for potential applicants who prefer transparency. the position is not remote, which could limit flexibility for some candidates. Those who thrive in high-pressure environments and enjoy direct customer interaction will likely find this role fulfilling.

Overall, the position is individuals eager to grow their careers in healthcare support, but the emotional demands and the absence of remote working options. Those looking for a less intense environment or remote flexibility might want to explore other opportunities.